URGENT HIRING! | Customer Service Representative | Telco | Tarlac

Sutherland Philippines; Tarlac City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

Career development opportunities

Job summary

A leading telecommunications service provider in the Philippines is seeking a Customer Service Associate for their Wireless & Mobile Communications account in Tarlac City. The role involves assisting customers with billing inquiries, troubleshooting, and account maintenance while working in a team-oriented environment. Candidates should have a high school diploma, strong communication skills, and flexibility in scheduling. The position offers paid training, health benefits, and incentives for performance, promoting both personal and professional growth.

Qualifications

• Strong written and verbal communication skills.
• Ability to handle stress and remain empathetic.
• Must be self-motivated, detail-oriented, and flexible.

Responsibilities

• Assist with billing inquiries and payment arrangements.
• Maintain customer account information and records.
• Participate actively in team problem solving.

Skills

Customer service background

Strong written and verbal communication skills

Ability to handle stress

Strong multi-tasking ability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Basic PC skills

Job description

As aCustomer Service Associate for ourWireless & Mobile Communications account in Tarlac, you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.

What you’ll bring to the table:

• Handle customer requests professionally and sympathetically
• Exceed client and company performance expectations
• Maintain customer account information and records
• Participate actively on a team working together to solve customer issues
• Interact with client departments when escalations are required
• Ability to handle stress, show empathy and not take difficult customers personally
• Ability to work in a team environment accepting responsibility for decisions and how results may impact team

We’re looking for someone with:

• High School Diploma or equivalent is required
• Customer Service background
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
• Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
• Strong multi-tasking ability

The good stuff coming your way

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.