Wireless Customer Support Specialist — Growth & Solutions

Sutherland Philippines; Pampanga; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Career development opportunities

Job summary

A leading customer service provider in Pampanga, Philippines is looking for a Customer Service Associate. The role involves assisting customers with billing inquiries and resolving technical issues. Ideal candidates will have strong communication skills, experience in customer service, and the ability to work flexible hours. Enjoy perks like paid training, health benefits, and career development opportunities. Ensure your line remains open for team outreach between 10 AM and 7 PM.

Qualifications

• Finished at least 2 years in college or equivalent experience.
• Good customer service and multi-tasking abilities.
• Ability to work during shifting schedules.

Responsibilities

• Handle calls and provide customer support.
• Identify customer needs and resolve issues.
• Conduct data entry and case management.

Skills

Excellent English written and verbal communication skills

Customer service skills

Multi-tasking skills

Problem-solving skills

Working knowledge on computers

Experience with AI tools (e.g., ChatGPT)

Education

At least 2 years in college or High School Graduate + relevant work experience

Job description

A leading customer service provider in Pampanga, Philippines is looking for a Customer Service Associate. The role involves assisting customers with billing inquiries and resolving technical issues. Ideal candidates will have strong communication skills, experience in customer service, and the ability to work flexible hours. Enjoy perks like paid training, health benefits, and career development opportunities. Ensure your line remains open for team outreach between 10 AM and 7 PM.