APPLY NOW as a Customer Service Associate | Premium Telco Account | Davao

Sutherland Philippines; Davao del Sur; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

Career development opportunities

Job summary

A leading customer service company in Davao del Sur is hiring a Customer Service Associate for its Wireless & Broadband Services account. In this role, you will manage customer inquiries, update account information, and assist with service issues. Ideal candidates should have a high school diploma, customer service experience, and strong communication skills. Benefits include paid training, health benefits, and flexible scheduling. Join us and build a rewarding career with unique advantages!

Qualifications

• Customer Service background is essential.
• Must have strong communication skills.
• Proficiency in Microsoft Office and multi-tasking capabilities.
• Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm.
• Self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material.
• Strong multi-tasking ability.

Responsibilities

• Handle customer requests with professionalism.
• Update payment information and resolve inquiries.
• Assist customers with account management and service changes.
• Handle inquiries about promotions and current offers.

Skills

Customer Service background

Strong written and verbal communication skills

Proficiency in Microsoft Office

Multi-tasking ability

Detail-oriented

Education

High School or equivalent

Tools

Microsoft Office

Basic PC skills

Typing 30 wpm

Job description

As a Customer Service Associate for our Wireless & Broadband Services account in Davao, you'll be updating payment information, resolving billing inquiries and disputes, and addressing technical issues related to login or devices. You will also assist customers with account management, including suspending or reconnecting services, as well as upgrading or downgrading their products. Additionally, you’ll handle inquiries about expired promotions and current offers.

Your Day to Day

• Handle customer requests professionally and sympathetically
• Exceed client and company performance expectations
• Maintain customer account information and records
• Participate actively on a team working together to solve customer issues
• Interact with client departments when escalations are required
• Ability to handle stress, show empathy and not take difficult customers personally
• Ability to work in a team environment accepting responsibility for decisions and how results may impact team

What makes you a strong candidate

• Finished High School or equivalent is required
• Customer Service background
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi‑task applications as required
• Must be self‑motivated, detail‑oriented, organized and flexible with the ability to learn client‑driven material
• Strong multi‑tasking ability

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World‑class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.