Customer Care Specialist — Flexible Hours & Growth

Sutherland Philippines; Tarlac City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

Career development opportunities

Job summary

A leading telecommunications service provider in the Philippines is seeking a Customer Service Associate for their Wireless & Mobile Communications account in Tarlac City. The role involves assisting customers with billing inquiries, troubleshooting, and account maintenance while working in a team-oriented environment. Candidates should have a high school diploma, strong communication skills, and flexibility in scheduling. The position offers paid training, health benefits, and incentives for performance, promoting both personal and professional growth.

Qualifications

• Strong written and verbal communication skills.
• Ability to handle stress and remain empathetic.
• Must be self-motivated, detail-oriented, and flexible.

Responsibilities

• Assist with billing inquiries and payment arrangements.
• Maintain customer account information and records.
• Participate actively in team problem solving.

Skills

Customer service background

Strong written and verbal communication skills

Ability to handle stress

Strong multi-tasking ability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Basic PC skills

Job description

A leading telecommunications service provider in the Philippines is seeking a Customer Service Associate for their Wireless & Mobile Communications account in Tarlac City. The role involves assisting customers with billing inquiries, troubleshooting, and account maintenance while working in a team-oriented environment. Candidates should have a high school diploma, strong communication skills, and flexibility in scheduling. The position offers paid training, health benefits, and incentives for performance, promoting both personal and professional growth.