START ASAP | Customer Service Representative | Telco | Taguig

Sutherland; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

Virtual support

Career development

Job summary

Sutherland is seeking a Customer Service Associate for our Wireless & Mobile Communications account in Taguig. You will handle billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades to ensure customer satisfaction.

We value strong communication, multitasking, and the ability to work with AI tools like ChatGPT. A high school diploma or equivalent is required, with a background in customer service and the ability to type 30 wpm.

Qualifications

• High School Diploma or equivalent required.
• Customer Service background required.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, internet, basic PC and keyboarding (30 wpm).
• Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

Responsibilities

• Assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.
• Maintain customer account information and records.
• Interact with client departments when escalations are required.
• Exceed client and company performance expectations.
• Work effectively in a team to resolve customer issues.

Skills

Customer service

Written & verbal communication

Multi-tasking

Stress management & empathy

AI tools usage

Learning client material

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet & basic PC

Job description

As a Customer Service Associate for our Wireless & Mobile Communications account in Taguig, you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.

What you’ll bring to the table:

• Handle customer requests professionally and sympathetically
• Exceed client and company performance expectations
• Maintain customer account information and records
• Participate actively on a team working together to solve customer issues
• Interact with client departments when escalations are required
• Ability to handle stress, show empathy and not take difficult customers personally
• Ability to work in a team environment accepting responsibility for decisions and how results may impact team

We’re looking for someone with:

• High School Diploma or equivalent is required
• Customer Service background
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
• Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
• Strong multi-tasking ability
• Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.