URGENT HIRING | Customer Service Representative | Telco

Sutherland; Taguig; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO with dependent coverage

Flexible scheduling

Performance incentives

Career development

Job summary

Sutherland in Taguig is seeking a Customer Service Associate to support the Wireless & Mobile Communications account. You will assist customers with billing concerns, payments, troubleshooting, and account updates, while working with a team to resolve issues.

The role emphasizes empathy, effective communication, and the ability to manage multiple tasks across several applications. Training is provided, with compensation and benefits typical for the account.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service or related background.
• Strong written and verbal communication skills.
• Basic proficiency with Microsoft Office, internet navigation and PC applications.

Responsibilities

• Assist customers with requests and concerns professionally and empathetically.
• Provide solutions while meeting client and company performance standards.
• Keep customer account information accurate and updated.
• Work closely with team to resolve customer issues.
• Coordinate with client departments for escalated concerns.

Skills

Customer service

Communication

Multitasking

Problem solving

AI tools (ChatGPT)

Typing 30 WPM

Attention to detail

Teamwork

Education

High School Diploma

Tools

Microsoft Office

PC applications

Job description

Customer Service Associate – Wireless & Mobile Communications

As a Customer Service Associate supporting our Wireless & Mobile Communications account in Taguig, you’ll help customers with billing concerns, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.

What You’ll Do

• Assist customers with their requests and concerns in a professional and empathetic manner

• Provide solutions while meeting client and company performance standards

• Keep customer account information accurate and updated

• Work closely with your team to resolve customer issues

• Coordinate with client departments when concerns require escalation

• Handle challenging interactions with patience, empathy, and professionalism

• Take ownership of your decisions and understand how they can impact the team and overall results

What We’re Looking For

• High School Diploma or equivalent

• Customer service experience or background

• Strong written and verbal communication skills

• Basic proficiency in Microsoft Office, internet navigation, PC applications, and keyboarding

• Typing speed of at least 30 WPM

• Comfortable working with multiple applications and tasks at the same time

• Self-motivated, detail-oriented, organized, and flexible

• Willingness and ability to learn client-specific processes and materials

• Strong multitasking and problem-solving skills

• Hands-on experience using AI tools such as ChatGPT, with good judgment in reviewing and verifying AI-generated outputs

The Good Stuff Coming Your Way

At Sutherland, we want you to have the support and opportunities you need from day one.

• Paid training

• Paid time off

• Vision, dental, and health benefits

• HMO with dependent coverage

• Flexible scheduling based on program needs

• Performance incentives on selected programs

• World-class virtual support

• Career development and advancement opportunities