WHY WAIT- BE A TELECOMMUNICATIONS SUPPORT SPECIALIST!

STACKph; Makati; On-site; PHP 256,680 - 301,320; Full time

Job summary

STACKph is hiring a Telecommunications Support Specialist to join our customer service team in Makati. This on-site role focuses on assisting customers with mobile, internet, and telecom concerns while delivering exceptional service.

No prior experience required, but a customer-focused mindset is essential. The position offers a competitive monthly salary in the 23,000–27,000 PHP range, with paid training and opportunities for growth within a supportive environment.

Qualifications

• At least a High School or Senior High School Graduate.
• Customer service experience is an advantage but not required.
• Excellent communication and interpersonal skills.
• Basic computer navigation and multitasking skills.
• Willing to work on-site and on shifting schedules.

Responsibilities

• Handle inbound and outbound customer inquiries regarding telecommunications products and services.
• Assist customers with account management, billing concerns, service activations, upgrades, and technical issues.
• Provide accurate information about plans, promotions, and available services.
• Troubleshoot basic network, internet, and mobile device concerns.
• Resolve customer complaints professionally and efficiently.
• Document customer interactions and update account information in the system.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

English language

Teamwork

Education

High School diploma

Tools

Basic computer navigation

Job description

WHY WAIT? BE A TELECOMMUNICATIONS SUPPORT SPECIALIST!

STACKph

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Salary Offer of 23-27k!

We are looking for customer-focused and highly motivated individuals to join our Telecommunications Account team. As a Customer Service Representative, you will assist customers with their mobile, internet, and telecommunications-related concerns while providing excellent customer service and support.

Key Responsibilities:

• Handle inbound and outbound customer inquiries regarding telecommunications products and services.
• Assist customers with account management, billing concerns, service activations, upgrades, and technical issues.
• Provide accurate information about plans, promotions, and available services.
• Troubleshoot basic network, internet, and mobile device concerns.
• Resolve customer complaints professionally and efficiently.
• Document customer interactions and update account information in the system.
• Meet quality, productivity, and customer satisfaction targets.

Qualifications:

• At least a High School or Senior High School Graduate.
• Customer service experience is an advantage but not required.
• Excellent communication and interpersonal skills.
• Basic computer navigation and multitasking skills.
• Willing to work on-site and on shifting schedules.

What We Offer:

• Competitive salary package.
• Performance-based incentives and bonuses.
• Paid training and career development opportunities.
• Company benefits.
• Supportive and dynamic work environment.

Join our team and help customers stay connected through reliable telecommunications support and exceptional service.

Call Centre Strong Work Ethic Team Player Customer Service Problem Solving English Language Interpersonal Skills People Skills