Telecom Support Pro: Customer Service Champion

STACKph; Makati; On-site; PHP 256,680 - 301,320; Full time

Job summary

STACKph is hiring a Telecommunications Support Specialist to join our customer service team in Makati. This on-site role focuses on assisting customers with mobile, internet, and telecom concerns while delivering exceptional service.

No prior experience required, but a customer-focused mindset is essential. The position offers a competitive monthly salary in the 23,000–27,000 PHP range, with paid training and opportunities for growth within a supportive environment.

Qualifications

• At least a High School or Senior High School Graduate.
• Customer service experience is an advantage but not required.
• Excellent communication and interpersonal skills.
• Basic computer navigation and multitasking skills.
• Willing to work on-site and on shifting schedules.

Responsibilities

• Handle inbound and outbound customer inquiries regarding telecommunications products and services.
• Assist customers with account management, billing concerns, service activations, upgrades, and technical issues.
• Provide accurate information about plans, promotions, and available services.
• Troubleshoot basic network, internet, and mobile device concerns.
• Resolve customer complaints professionally and efficiently.
• Document customer interactions and update account information in the system.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

English language

Teamwork

Education

High School diploma

Tools

Basic computer navigation

Job description

STACKph is hiring a Telecommunications Support Specialist to join our customer service team in Makati. This on-site role focuses on assisting customers with mobile, internet, and telecom concerns while delivering exceptional service.

No prior experience required, but a customer-focused mindset is essential. The position offers a competitive monthly salary in the 23,000–27,000 PHP range, with paid training and opportunities for growth within a supportive environment.