Customer Service Representative -Davao Site!

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 223,000 - 257,000; Full time

Benefits offered by this job

Up to ₱23,000 total package

Full-time employment

Onsite work environment

Training and career development

Job summary

Work Avenue and Business Solutions Incorporated is seeking dedicated Customer Service Representatives for a telecommunications account. You will handle inquiries, assist with billing and service concerns, and provide professional support to customers onsite.

The role requires at least 6 months in BPO/CS, B2 English, and readiness to work shifting schedules including weekends. Training and career development opportunities accompany government-mandated benefits.

Qualifications

• 6 months or more in BPO/Customer Service (CCE).
• B2 English proficiency required for calls and chats.
• HS graduate under old curriculum or SHS graduate under new curriculum.

Responsibilities

• Handle customer inquiries via phone or other channels.
• Assist with account, billing, service, and telecom concerns.
• Provide accurate information and suitable solutions.
• Document interactions and update account data.
• Follow company policies, procedures and quality standards.
• Maintain professionalism and deliver excellent service.
• Meet performance and productivity targets.

Skills

BPO/CS experience

B2 English

Verbal & written comms

Education

HS or SHS graduate

Job description

We are looking for dedicated and customer-focused Customer Service Representatives to join our Telecommunications account. You will assist customers with inquiries, account concerns, billing, technical-related questions, and other telecom services while providing professional and efficient customer support.

Key Responsibilities

• Handle customer inquiries through phone or other assigned support channels.

• Assist with account, billing, service, and telecommunications-related concerns.

• Provide accurate information and appropriate solutions to customers.

• Document customer interactions and update account information.

• Follow company policies, procedures, and quality standards.

• Maintain professionalism and excellent customer service at all times.

• Meet assigned performance and productivity targets.

Qualifications

• At least 6 months of BPO/Customer Service Experience (CCE)

• B2 English proficiency

• HS Graduate under the old curriculum or SHS Graduate under the new curriculum

• Good verbal and written communication skills

• Customer-service oriented and willing to work onsite

• Willing to work on shifting schedules, weekends, and holidays when required

• Must be available for the hiring schedule

Compensation & Benefits

• Up to ₱23,000 total package

• Full-time employment

• Telecommunications account

• Onsite work environment

• Training and career development opportunities

• Government-mandated benefits and other company benefits