Freshie for Telco Account Representative

Sapient Global Services; Taguig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Job summary

A telecommunications service provider in Taguig is seeking a Telco Account Representative. This full-time role requires strong communication skills and a high school diploma. Responsibilities include assisting customers with mobile, internet, and cable services, addressing billing concerns, and troubleshooting technical issues. Candidates must be able to work in a fast-paced environment and have basic technical knowledge of telecom services. The position offers opportunities for performance bonuses and further training.

Qualifications

• High school diploma or equivalent required; college education preferred.
• Strong communication and interpersonal skills are crucial.
• Basic technical knowledge of telecom services is needed.
• Strong problem-solving and troubleshooting abilities.
• Ability to work in a fast-paced customer service environment.
• Basic computer and system navigation skills.

Responsibilities

• Handle customer inquiries regarding telecom services.
• Assist customers with billing concerns and account changes.
• Troubleshoot basic technical issues related to services.
• Process service activations, cancellations, and account updates.
• Educate customers about products, promotions, and service plans.
• Document customer interactions accurately in the CRM or customer management system.
• Escalate complex issues to technical support or higher-level teams when necessary.
• Maintain service quality standards and performance metrics such as call handling time and customer satisfaction.

Skills

Good communication and interpersonal skills

Basic technical knowledge of telecom services

Strong problem-solving and troubleshooting abilities

Ability to work in a fast-paced customer service environment

Basic computer and system navigation skills

Fast-paced environment

Computer skills

Education

High school diploma or equivalent

College education preferred

Job description

Freshie for Telco Account Representative

On-site - Taguig Fresh Graduate/Student High/Senior High School Full-time

Job Description

A Telco Account Representative provides customer support for telecommunications services such as mobile plans, internet services, billing inquiries, and technical concerns. The role involves assisting customers through phone, chat, or email, resolving service issues, and ensuring customer satisfaction.

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Key Responsibilities

• Handle customer inquiries regarding telecom services including mobile, broadband, and cable accounts.
• Assist customers with billing concerns, plan upgrades, payments, and account changes.
• Troubleshoot basic technical issues related to internet connectivity, mobile devices, or service interruptions.
• Process service activations, cancellations, and account updates.
• Educate customers about products, promotions, and service plans.
• Document customer interactions accurately in the CRM or customer management system.
• Escalate complex issues to technical support or higher-level teams when necessary.
• Maintain service quality standards and performance metrics such as call handling time and customer satisfaction.

Required Skills & Qualifications

• High school diploma or equivalent (college education preferred).
• Good communication and interpersonal skills.
• Basic technical knowledge of telecom services (mobile, internet, cable).
• Strong problem-solving and troubleshooting abilities.
• Ability to work in a fast-paced customer service environment.
• Basic computer and system navigation skills.

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