Technical Support Representative (Telco Tech Support)

Miranda HR; Makati; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR in Makati is seeking a Technical Support Representative (Telco Tech Support) for on-site duties. No prior experience required; full-time position open to graduates with a bachelor’s degree in a relevant field.

The role involves handling customer inquiries about telecommunications services, diagnosing issues, and documenting interactions in the support system. You'll collaborate with team members to improve service processes and customer satisfaction, and assist in upgrading hardware

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience is acceptable or desired.

Responsibilities

• Provide first-level support to customers regarding technical issues related to telecommunications services.
• Diagnose and resolve technical problems through various communication channels.
• Document customer interactions and technical findings in the support system.
• Collaborate with team members to improve service processes and customer satisfaction.
• Assist in upgrading hardware and software according to customer needs.

Skills

Strong communication

Interpersonal skills

Basic troubleshooting

Education

Bachelor’s degree in a relevant field

Job description

Technical Support Representative (Telco Tech Support)

On-site - Makati No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Provide first-level support to customers regarding technical issues related to telecommunications services.
• Diagnose and resolve technical problems through various communication channels.
• Document customer interactions and technical findings in the support system.
• Collaborate with team members to improve service processes and customer satisfaction.
• Assist in upgrading hardware and software according to customer needs.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Basic troubleshooting skills in a telecommunications setting.
• Qualities and Traits: Ability to work in a fast-paced environment.
• Qualities and Traits: Customer-oriented mindset.