WFM Process Specialist: Forecasting & Scheduling (Onsite)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A leading staffing solutions firm is looking for a Process Specialist to ensure optimal staffing for their business partner's workforce. The ideal candidate will have a bachelor's degree and at least 3 years of experience in workforce management (WFM), preferably within BPO or shared services. Responsibilities include creating forecasts and resource planning oversight. Benefits include HMO coverage from day one and performance bonuses. This position is based onsite in Alabang, Philippines.

Qualifications

• 3 years of WFM experience, preferably in BPO/shared services.
• Knowledge of scheduling, capacity planning, forecasting, and reporting.
• Amenable to working in shifting schedules and onsite.

Responsibilities

• Create forecasts and staffing models to optimize workforce.
• Provide analytical support for business initiatives.
• Generate volume forecasts for contact center departments.

Skills

WFM experience

MS Office Tools (Excel)

Scheduling tools (Verint, Genesys)

Education

Bachelor's degree

Tools

WFM Scheduling tools

Job description

A leading staffing solutions firm is looking for a Process Specialist to ensure optimal staffing for their business partner's workforce. The ideal candidate will have a bachelor's degree and at least 3 years of experience in workforce management (WFM), preferably within BPO or shared services. Responsibilities include creating forecasts and resource planning oversight. Benefits include HMO coverage from day one and performance bonuses. This position is based onsite in Alabang, Philippines.