BPO WFM Specialist - Alabang (Onsite)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A staffing solutions company is seeking a Process Specialist to work onsite in Alabang. Candidates must possess a Bachelor’s degree and have at least 3 years of WFM experience, preferably in BPO/shared services. Responsibilities include generating volume forecasts, optimizing staffing, and providing analytical support to business initiatives. The ideal candidate will have strong MS Office skills, particularly in Excel, and must be amenable to shifting schedules. Competitive benefits include HMO coverage from day one and a quarterly performance bonus.

Qualifications

• Bachelor's degree graduate in any field.
• 3 years of WFM experience, preferably in BPO/shared services.
• Strong knowledge with MS Office tools, especially Excel.
• Amenable to working onsite in Alabang.

Responsibilities

• Ensure optimal staffing by creating forecasts and staffing models.
• Provide analytical support for business initiatives and market conditions.
• Build relationships with business partners for effective collaboration.
• Generate forecasts for inbound contact center volumes.

Skills

WFM experience

Scheduling

Capacity planning

Forecasting

Reporting

MS Office (Excel)

Education

Bachelor's degree

Tools

WFM Scheduling tools (Verint, Genesys, IEX, Aspect)

Job description

About the job: Process Specialist - WFM (Alabang) | Onsite

Qualifications:

• Bachelor's degree graduate, any field.
• 3 years of WFM experience, preferably in BPO/shared services.
• Must also be exposed to scheduling, capacity planning, forecasting, and reporting.
• Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
• Has strong knowledge with MS Office Tools (Excel in particular)
• Amenable to working in shifting schedules.
• Amenable to working ONSITE (Alabang).
• Able to start ASAP
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY.

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiatives as well as market conditions, and making recommendations supporting business decisions.
• Provides resource planning oversight to one or more divisional business units
• Builds effective working relationships with business partners
• Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing
• Generates volume forecasts for clients' inbound contact center and/or processing departments
• Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually