WFM Specialist: Forecasting, Scheduling & Analytics

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

HMO coverage for you and two dependents

Quarterly performance-based bonuses

24 days of annual leave

Clear pathways for professional advancement

Job summary

A dynamic staffing firm in Muntinlupa seeks a Process Specialist for Workforce Management. The role entails developing forecasting and staffing models to ensure optimal efficiency in operations. Candidates should have at least 3 years of WFM experience, preferably in a BPO environment, and be proficient in MS Excel. Compensation includes HMO coverage from day one, bonuses, 24 days of annual leave, and pathways for professional growth.

Qualifications

• At least 3 years of WFM experience, ideally within a BPO or shared services environment.
• Proven background in forecasting, scheduling, capacity planning, and reporting.
• Must be ready to start immediately and be flexible with shifting schedules.

Responsibilities

• Develop forecasting and staffing models to ensure optimal headcount and operational efficiency.
• Provide planning oversight for specific business units, balancing volume against available resources.
• Partner with business leaders to anticipate staffing needs based on upcoming projects.
• Generate volume projections for contact centers and back-office departments.
• Regularly evaluate key drivers and recommend data-driven adjustments.

Skills

Forecasting

Scheduling

Capacity planning

Data analysis

Education

College degree in any field

Tools

MS Excel

WFM tools (e.g., Verint, Genesys, IEX, Aspect)

Job description

A dynamic staffing firm in Muntinlupa seeks a Process Specialist for Workforce Management. The role entails developing forecasting and staffing models to ensure optimal efficiency in operations. Candidates should have at least 3 years of WFM experience, preferably in a BPO environment, and be proficient in MS Excel. Compensation includes HMO coverage from day one, bonuses, 24 days of annual leave, and pathways for professional growth.