BPO Workforce Associate (Alabang) | Onsite

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 558,000 - 837,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A staffing solutions company in Muntinlupa seeks a Process Specialist with WFM experience. The role involves creating forecasts, staffing models, and supporting business decisions. Applicants should have a Bachelor's degree and strong knowledge of Excel. The company offers HMO benefits, quarterly bonuses, and career development opportunities. Candidates should be amenable to working onsite in Alabang.

Qualifications

• 3 years of WFM experience, preferably in BPO/shared services.
• Must be knowledgeable in Scheduling, Capacity planning, forecasting, and reporting.
• Amenable to working in shifting schedules and onsite in Alabang.
• Proficiency in MS Excel is essential.
• WFM tools experience is a plus.

Responsibilities

• Ensure optimal staffing by creating forecasts and staffing models.
• Provide analytical support for business initiatives and market conditions.
• Build effective relationships with business partners.
• Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing
• Generates volume forecasts for clients' inbound contact center and/or processing departments
• Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan

Skills

WFM experience

MS Office Tools (Excel)

Capacity planning

MS Excel

Education

Bachelor's degree

Tools

WFM Scheduling tools (Verint, Genesys, IEX, Aspect)

Genesys

IEX

Aspect

Job description

About the job: Process Specialist - WFM (Alabang) | Onsite

Qualifications:

• Bachelor's degree graduate, any field.
• 3 years of WFM experience, preferably in BPO/shared services.
• Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting.
• Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
• Has strong knowledge with MS Office Tools (Excel in particular)
• Amenable to working in shifting schedules.
• Amenable to work ONSITE (Alabang).
• Able to start ASAP
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY.

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiatives as well as market conditions, and making recommendations supporting business decisions.
• Provides resource planning oversight to one or more divisional business units
• Builds effective working relationships with business partners
• Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing
• Generates volume forecasts for clients' inbound contact center and/or processing departments
• Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually