Onsite WFM & RTA Analyst: Forecasting, Scheduling & Capacity

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading staffing and workforce management firm is looking for a workforce management analyst in Taguig. The candidate should have at least 3 years of experience in RTA/WFM, strong analytical skills, and proficiency in MS Office tools, particularly Excel. Responsibilities include staffing optimization and volume forecasting. This role requires onsite work and offers opportunities for professional growth.

Qualifications

• 3 years of RTA/WFM experience, preferably in BPO/Shared Services.
• Knowledge of using WFM Scheduling tools is a plus.
• Must be amenable to work onsite in BGC Taguig.

Responsibilities

• Ensure optimal staffing of business partner's workforce.
• Provide resource planning oversight to divisional business units.
• Build effective relationships with business partners.
• Generate volume forecasts for inbound contact center.

Skills

RTA/WFM experience

Scheduling

Capacity planning

Forecasting

Reporting

MS Office Tools (Excel)

Analytical skills

Communication skills

Flexibility

Client-focused

Education

Bachelor's degree

Tools

WFM Scheduling tools (Verint, Genesys, IEX, Aspect)

Job description

A leading staffing and workforce management firm is looking for a workforce management analyst in Taguig. The candidate should have at least 3 years of experience in RTA/WFM, strong analytical skills, and proficiency in MS Office tools, particularly Excel. Responsibilities include staffing optimization and volume forecasting. This role requires onsite work and offers opportunities for professional growth.