WFM Process Specialist - Forecasting & Scheduling

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 558,000 - 837,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A staffing solutions company in Muntinlupa seeks a Process Specialist with WFM experience. The role involves creating forecasts, staffing models, and supporting business decisions. Applicants should have a Bachelor's degree and strong knowledge of Excel. The company offers HMO benefits, quarterly bonuses, and career development opportunities. Candidates should be amenable to working onsite in Alabang.

Qualifications

• 3 years of WFM experience, preferably in BPO/shared services.
• Must be knowledgeable in Scheduling, Capacity planning, forecasting, and reporting.
• Amenable to working in shifting schedules and onsite in Alabang.

Responsibilities

• Ensure optimal staffing by creating forecasts and staffing models.
• Provide analytical support for business initiatives and market conditions.
• Build effective relationships with business partners.

Skills

WFM experience

MS Office Tools (Excel)

Education

Bachelor's degree

Tools

WFM Scheduling tools (Verint, Genesys, IEX, Aspect)

Job description

A staffing solutions company in Muntinlupa seeks a Process Specialist with WFM experience. The role involves creating forecasts, staffing models, and supporting business decisions. Applicants should have a Bachelor's degree and strong knowledge of Excel. The company offers HMO benefits, quarterly bonuses, and career development opportunities. Candidates should be amenable to working onsite in Alabang.