Process Specialist - WFM (Alabang) | Onsite

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On1

Quarterly performance bonus

Job summary

TASQ Staffing Solutions in Alabang is seeking a Process Specialist - WFM to ensure optimal staffing for client operations. The role requires building forecasts, staffing models, and analytical support for business initiatives in a shift-based onsite environment.

You will collaborate with business partners to monitor volumes, occupancy, and planning accuracy, with opportunities for a quarterly bonus and benefits from Day 1. Start date is ASAP; experience with Excel and WFM tools is valued.

Qualifications

• Bachelor's degree in any field.
• 3 years of WFM experience, preferably in BPO/Shared Services.
• Exposure to Scheduling, Capacity planning, Forecasting and Reporting.
• Knowledge with WFM Scheduling tools is a plus.
• Strong MS Office Tools (Excel).
• Amenable to shifting schedules and onsite Alabang.
• Able to start ASAP.
• Update CV to indicate experience with RTA, Excel, Forecasting, Scheduling, Capacity Planning.

Responsibilities

• Create forecast and staffing models to staff partner's workforce.
• Provide analytical support for business initiatives and market conditions.
• Provide resource planning oversight to one or more business units.
• Build relationships with business partners.
• Identify upcoming initiatives impacting volumes or staffing.
• Generate volume forecasts for inbound contact center or processing departments.
• Monitor staffing drivers vs. plan (volume, handle time, shrinkage, occupancy).
• Include health coverage and quarterly performance bonus as part of the package.

Skills

WFM experience

Scheduling

Capacity planning

Forecasting

MS Excel

Education

Bachelor's degree

Tools

Verint

Genesys

IEX

Aspect

Job description

Process Specialist - WFM (Alabang) | Onsite

About the job Process Specialist - WFM (Alabang) | Onsite

Qualifications:

• Bachelor's degree graduate, any field.
• 3 years of WFMexperience, preferably in BPO/Shared Services.
• Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
• Knowledge with using WFM Scheduling tools (Verint,Genesys, IEX, Aspect, or the like) is a plus
• Has strong knowledge with MS Office Tools (Excel in particular)
• Amenable to work in shifting schedules.
• Amenable to work ONSITE (Alabang).
• Able to start ASAP
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUREXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as marketconditionsand making recommendations supporting business decisions.
• Provides resource planning oversight to one or more divisional business units
• Builds effective working relationships with business partners
• Works with business partners toidentifyupcoming initiatives and/or changes to the business model that wouldimpactvolumes or staffing
• Generates volume forecasts for clients inbound contact center and/or processing departments
• Continuallyassessesstaffing drivers (volume, handle time, shrinkage, and occupancy) versus plan
• HMO for Employee and 2 Dependents (OnDay 1)
• Quarterly performance bonus