WFH Receptionist (Aerospace Manufacturing)

BruntWork; Metro Manila; Remote; PHP 794,000 - 1,235,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a dependable Receptionist to be the first voice on calls, representing the company with a friendly, professional tone. You will own the inbound call experience from start to finish, capturing details accurately and routing inquiries as needed.

This independent contractor role is permanent remote, 20 hours per week, with a Monday–Friday schedule aligned to EDT. Proficiency with Zoho CRM and Nextiva is required to log notes and route calls effectively.

Qualifications

• Experience answering calls or working as a receptionist.
• Cloud-based phone system experience is a plus.
• Strong written communication and note-taking skills.
• Ability to identify caller needs and route or log inquiries accurately.

Responsibilities

• Answer inbound calls professionally and introduce the company to every caller.
• Identify caller needs and capture inquiry details accurately.
• Redirect callers to the appropriate team member or extension.
• Take clear notes and email callbacks to the team promptly.
• Protect team focus by handling calls without interrupting staff.
• Represent the company with a courteous, professional demeanor on every call.

Skills

Reception experience

Phone etiquette

Written communication

Decision making

CRM usage

Call routing tools

Tools

Zoho CRM

Nextiva

Job description

Job Overview

Our client is looking for a dependable Receptionist to represent the company on every call. You will be the first voice that business customers and suppliers hear, and you will set the tone for how the company is perceived. You will own the inbound call experience from start to finish. That means making quick, confident decisions about whether to redirect a caller or take a note, and capturing every detail accurately. By handling incoming calls, you will keep the team focused on their work and make sure no inquiry slips through the cracks. This is a clear, well-defined role where your reliability and friendly phone manner make a visible difference every day.

Client Overview

Our client is an established business in the aerospace manufacturing technology distribution and solutions space. They serve business customers and suppliers who rely on prompt, professional communication.

Schedule:

Monday - Friday, 9:00 AM - 1:00 PM EDT (20 work hours per week)

Responsibilities:

• Answer inbound calls professionally and introduce the company to every caller
• Identify the caller's needs and capture the details of their inquiry accurately
• Redirect callers to the operations director or the right team member using the provided extension list
• Take clear notes for callers who prefer a callback and email them promptly to the team
• Protect the team's focus by handling all incoming calls so staff are not interrupted
• Represent the company with a consistent, courteous standard of professionalism on every call

Requirements:

• Previous experience answering calls or working as a receptionist
• Energetic, friendly and clear phone manner
• Ability to use email, Zoho CRM, and Nextiva to take, route and log calls
• Sound judgment on whether to redirect a caller or take a note
• Strong written communication skills for accurate message notes

Qualifications:

• Experience supporting business-to-business or supplier-facing customers is a bonus
• Prior experience with a cloud-based phone system is helpful

Independent Contractor Perks

• Permanent work from home
• Immediate hiring