WFH Client Fulfillment & Operations Assistant (Pharmaceutical Industry)

BruntWork; Metro Manila; Remote; PHP 335,000 - 558,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a Client Fulfillment Operations Assistant to support pharmaceutical and corporate clients remotely. You will manage customer support, process orders, and maintain MS Office-based records to ensure accurate data and timely fulfilment.

This role requires sharp attention to detail, strong English communication, and the ability to coordinate with internal teams via email, chat, or phone as the business grows.

Qualifications

• Proficiency with Microsoft Office, especially Excel, Outlook, and Teams.
• Excellent written and verbal English communication.
• Strong attention to detail and ability to troubleshoot client fulfillment requests.
• Willingness to commit long-term for proprietary software training.
• Reliable internet and computer setup for remote VPN work.

Responsibilities

• Manage shared customer support email inbox and visibility for internal teams.
• Process order requests, fulfillment tasks, and data updates in the MIS system.
• Coordinate event item requests for pharmaceutical and corporate clients.
• Communicate professionally with B2B clients via email, and later phone or chat.
• Run reports, generate shipping labels, and perform general administrative duties using Excel.
• Shadow senior team members and learn proprietary applications over a 1-year period.
• Maintain flexibility to take on evolving tasks within fulfillment and customer management operations.

Skills

English communication

Attention to detail

Troubleshooting

Long-term commitment

Tools

Excel

Outlook

Teams

Job description

Job Overview

Our client is looking for a Client Fulfillment Operations Assistant to manage customer support, process orders, and handle general administrative duties. This position requires strong attention to detail, proficiency with Microsoft Office, and effective B2B communication skills to support pharmaceutical and corporate clients in a remote environment.

Schedule:

Monday - Friday, 7:00 AM - 4:00 PM CST, with 1 hour break (40 work hours per week)

Responsibilities:

• Manage shared customer support email inbox and maintain visibility for internal teams.
• Process order requests, fulfillment tasks, and manage data updates via internal MIS system.
• Handle event item requests and coordinate details for pharmaceutical and corporate clients.
• Communicate professionally with B2B clients via email and eventually phone or chat.
• Run reports, generate shipping labels, and handle general administrative duties using Excel.
• Shadow senior team members and learn proprietary applications over a 1-year period.
• Maintain flexibility to take on evolving tasks within fulfillment and customer management operations.

Requirements:

• Proficiency in Microsoft Office, specifically Excel, Outlook, and Teams.
• Excellent written and verbal English communication skills.
• Strong attention to detail and ability to troubleshoot client fulfillment requests.
• Willingness to commit long-term for extensive proprietary software training.
• Reliable computer setup and high-speed internet connection for remote work via VPN.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations