WFH Operations & Intake Administrator (Electrical Services)

BruntWork; Metro Manila; Remote; PHP 1,800,000 - 2,475,000; Full time

Job summary

BruntWork seeks an organized Admin Assistant / Receptionist to support daily operations for an electrical services business in Victoria, Australia. The role manages inquiries, schedules service calls, coordinates bookings, maintains records, and follows up on quotes.

You’ll be the primary contact for customers, ensuring professional handling of inquiries and efficient appointment scheduling. Ideal candidates have prior admin/reception experience, excellent written and spoken English, and strong

Qualifications

• Experience as admin assistant, receptionist, customer service, scheduling, or dispatch support.
• Clear verbal communication with a neutral accent suitable for Australian-based customers.
• Strong telephone etiquette and professional customer communication.
• Excellent organizational skills and attention to detail.
• Strong written English with accurate spelling and grammar.
• Ability to learn web-based scheduling, calendar, dispatch, and CRM systems quickly.
• Good computer literacy navigating multiple browser-based apps.

Responsibilities

• Answer inbound calls professionally and promptly, ensuring no inquiry or lead is missed.
• Respond to customer questions and service inquiries with clear, courteous communication.
• Gather relevant customer information and record inquiry details accurately.
• Schedule service calls and allocate jobs using the shared calendar and dispatch systems.
• Coordinate appointment bookings based on customer availability and job requirements.
• Ensure job details, customer information, appointment times, and notes are recorded accurately.
• Update scheduling systems when appointments are confirmed or rescheduled.
• Maintain up-to-date customer records, job information, quotes, and scheduling data.
• Follow up on outstanding quotes to encourage customer responses and conversions.
• Contact customers to confirm whether they wish to proceed with quoted work.

Skills

Administrative experience

Organizational skills

Telephone etiquette

Written English

Customer service

Scheduling/dispatch

Tools

Web-based scheduling systems

Job description

About the role

We are seeking a highly organized, reliable, and customer-focused Admin Assistant / Receptionist to support the daily operations of a growing electrical services business in Victoria, Australia. This role is responsible for managing inbound customer inquiries, scheduling service calls, coordinating job bookings, maintaining accurate business records, and following up on outstanding quotes. The successful candidate will serve as the primary point of contact for customers, ensuring inquiries are handled professionally and service appointments are scheduled efficiently.

Key responsibilities

• Answer inbound calls from customers professionally and promptly, ensuring no customer inquiry or potential lead is missed
• Respond to customer questions and service inquiries with clear, courteous, and accurate communication
• Gather relevant customer information, understand service requirements, and record inquiry details accurately
• Schedule service calls and allocate jobs efficiently using the shared calendar and web-based dispatch systems
• Coordinate appointment bookings based on customer availability, job requirements, and the business's scheduling procedures
• Ensure job details, customer information, appointment times, and relevant notes are recorded accurately
• Update scheduling systems promptly when appointments are confirmed, changed, or rescheduled
• Maintain accurate and up-to-date customer records, job information, quotes, and scheduling data
• Follow up on outstanding and older quotes during quieter periods to encourage customer responses and help convert pending opportunities
• Contact customers using approved communication methods to check whether they wish to proceed with quoted work

About you

• Previous experience in an administrative assistant, receptionist, customer service, scheduling, dispatch, or similar support role
• Clear verbal communication and a neutral, easily understood accent suitable for speaking with Australian-based customers
• Strong telephone etiquette and the ability to communicate professionally with customers
• Excellent organizational skills and attention to detail
• Strong written English skills, including accurate spelling, grammar, and professional message handling
• Ability to learn web-based scheduling, calendar, dispatch, and customer management systems quickly
• Good computer literacy and confidence navigating multiple browser-based applications