WFH - Lead Specialist - Non Voice

Cyberbacker Careers; Butuan; On-site; PHP 335,000 - 614,000; Full time

Job summary

Cyberbacker Careers in the Philippines is seeking a Lead Backer (Non-voice) to manage and update leads in CRM, respond to prospects via SMS/email, and coordinate appointments with agents. You’ll build drip campaigns, monitor performance, and provide admin support to marketing activities.

The ideal candidate is highly organized with strong attention to detail, has experience with CRM or lead management, and communicates effectively through SMS and email. Join a fast-paced, process-driven team.

Qualifications

• Experience with CRM or lead management is a plus.
• Strong communication skills via SMS and email.
• Tech-savvy and quick to learn new systems and tools.
• Organized with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Proactive, analytical with a process-driven mindset.
• Accountable with initiative.

Responsibilities

• Manage and update leads in CRM (data entry, tagging, pipeline tracking)
• Respond and follow up with leads via SMS/email to set appointments
• Track communications and maintain accurate lead records
• Coordinate appointments and hand-offs to agents
• Support lead generation, campaigns, and CRM integrations
• Build drip campaigns, alerts, and automated follow-ups
• Monitor lead flow, agent activity, and performance reports
• Create dashboards, trackers, and productivity reports
• Provide admin/marketing support (flyers, newsletters, referrals)

Skills

Highly organized

Strong communication

Proactive mindset

Multitasking

Analytical thinking

Accountability

Tools

CRM system

Job description

Lead Backer (Non-voice)

Key Responsibilities

• Manage and update leads in CRM (data entry, tagging, pipeline tracking)
• Respond and follow up with leads via SMS/email to set appointments
• Track communications and maintain accurate lead records
• Coordinate appointments and hand-offs to agents
• Support lead generation, campaigns, and CRM integrations
• Build drip campaigns, alerts, and automated follow-ups
• Monitor lead flow, agent activity, and performance reports
• Create dashboards, trackers, and productivity reports
• Provide admin/marketing support (flyers, newsletters, referrals)

Profile Requirements

• Highly organized with strong attention to detail
• Experience in CRM or lead management is a plus
• Strong communication skills (written, SMS/email)
• Tech-savvy and quick to learn systems/tools
• Proactive, analytical, and process-driven mindset
• Able to multitask in a fast-paced environment
• Problem-solver with initiative and accountability