Lead Officer

SECOND SKIN INDUSTRIES, INC.; Philippines; On-site; PHP 223,000 - 446,000; Full time

Job summary

SECOND SKIN INDUSTRIES, INC. is seeking a detail-oriented CRM Administrator to manage all incoming leads and drive timely follow-ups in a fast-paced Philippines-based team.

You will monitor CRM workflows, ensure leads are recorded and categorized, coordinate with Sales and Operations, maintain customer records, and produce periodic reports on lead volume and conversion. A Bachelor's degree and experience with CRM systems, Google Workspace and MS Office are preferred.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
• With experience in CRM management, sales administration, lead generation, or customer service preferred.
• Proficient in using CRM systems, Google Workspace/Microsoft Office, and basic reporting tools.
• Strong attention to detail and organizational skills.
• Good communication and coordination skills.
• Ability to monitor multiple leads and follow-ups simultaneously.
• Results-oriented and comfortable working with targets and performance metrics.

Responsibilities

• Monitor and manage all incoming leads through the CRM system.
• Ensure all leads are properly recorded, updated, assigned, and categorized.
• Conduct regular follow-ups on pending, active, and inactive leads.
• Monitor lead status, response time, and conversion progress.
• Identify unattended, delayed, or stagnant leads and coordinate appropriate action.
• Ensure Sales Officers consistently update customer interactions, quotations, appointments, and lead status in the CRM.
• Track customer inquiries and ensure timely endorsement to the appropriate team or branch.
• Generate and maintain CRM reports on lead volume, follow-ups, conversion, and pending leads.
• Coordinate with Sales and Operations regarding customer appointments, requirements, and service schedules.
• Escalate critical or unresolved customer concerns to the appropriate supervisor or manager.
• Maintain accurate and complete customer records while observing data confidentiality.
• Recommend improvements to CRM processes to improve lead handling and conversion.

Skills

CRM management

Sales administration

Lead generation

Customer service

Attention to detail

Communication

Target-driven

Education

Bachelor's degree in Business Administration/Marketing/Management

Tools

CRM systems

Google Workspace

Microsoft Office

Reporting tools

Job description

Key Responsibilities

• Monitor and manage all incoming leads through the CRM system.

• Ensure all leads are properly recorded, updated, assigned, and categorized.

• Conduct regular follow-ups on pending, active, and inactive leads.

• Monitor lead status, response time, and conversion progress.

• Identify unattended, delayed, or stagnant leads and coordinate appropriate action.

• Ensure Sales Officers consistently update customer interactions, quotations, appointments, and lead status in the CRM.

• Track customer inquiries and ensure timely endorsement to the appropriate team or branch.

• Generate and maintain CRM reports on lead volume, follow-ups, conversion, and pending leads.

• Coordinate with Sales and Operations regarding customer appointments, requirements, and service schedules.

• Escalate critical or unresolved customer concerns to the appropriate supervisor or manager.

• Maintain accurate and complete customer records while observing data confidentiality.

• Recommend improvements to CRM processes to improve lead handling and conversion.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management, or a related field.

• With experience in CRM management, sales administration, lead generation, or customer service preferred.

• Proficient in using CRM systems, Google Workspace/Microsoft Office, and basic reporting tools.

• Strong attention to detail and organizational skills.

• Good communication and coordination skills.

• Ability to monitor multiple leads and follow-ups simultaneously.

• Results-oriented and comfortable working with targets and performance metrics.