Lead Specialist - WFH/Non Voice

Cyberbacker Careers; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Cyberbacker Careers in Makati is seeking a meticulous Lead Backer (Non-voice) to manage and optimize our lead flow in a fast-paced environment. You will maintain CRM data, coordinate appointments with agents, and support marketing initiatives.

You will build drip campaigns, alerts, and automated follow-ups while tracking performance. Strong written communication, tech-savvy skills, and the ability to multitask are essential for success.

Qualifications

• Experience with CRM or lead management preferred.
• Strong written and SMS/email communication skills.
• Organized with attention to detail.
• Able to multitask in a fast-paced environment.

Responsibilities

• Manage and update leads in CRM.
• Respond to leads via SMS/email to set appointments.
• Track communications and maintain lead records.
• Coordinate appointments and hand-offs to agents.
• Support lead generation, campaigns, and CRM integrations.
• Build drip campaigns, alerts, and automated follow-ups.
• Monitor lead flow, agent activity, and performance reports.
• Create dashboards, trackers, and productivity reports.
• Provide admin/marketing support (flyers, newsletters, referrals).

Skills

CRM experience

Strong communication

Tech-savvy

Proactive mindset

Multitasking

Problem-solving

Job description

Lead Backer (Non-voice)

Key Responsibilities

• Manage and update leads in CRM (data entry, tagging, pipeline tracking)
• Respond and follow up with leads via SMS/email to set appointments
• Track communications and maintain accurate lead records
• Coordinate appointments and hand-offs to agents
• Support lead generation, campaigns, and CRM integrations
• Build drip campaigns, alerts, and automated follow-ups
• Monitor lead flow, agent activity, and performance reports
• Create dashboards, trackers, and productivity reports
• Provide admin/marketing support (flyers, newsletters, referrals)

Profile Requirements

• Highly organized with strong attention to detail
• Experience in CRM or lead management is a plus
• Strong communication skills (written, SMS/email)
• Tech-savvy and quick to learn systems/tools
• Proactive, analytical, and process-driven mindset
• Able to multitask in a fast-paced environment
• Problem-solver with initiative and accountability