WFH Automotive Dealership Receptionist

BruntWork; Metro Manila; Remote; PHP 1,283,000 - 1,710,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a professional Automotive Dealership Receptionist for a full-time remote role based in the Philippines. You will manage high volumes of inbound calls, answer questions about vehicle availability, pricing, and services, and schedule appointments directly into the CRM.

You will also maintain accurate records of customer interactions while coordinating with the internal team for smooth follow-ups.

Qualifications

• Experience as receptionist / call center in automotive or sales.
• Strong verbal English communication.
• Ability to learn CRM platforms and phone systems (RingCentral).
• High attention to detail when logging data and scheduling.
• Ability to work independently and manage high inbound calls.
• Professional, friendly phone demeanor with a customer-first mindset.

Responsibilities

• Answer inbound calls and provide accurate information about vehicles and services.
• Schedule and confirm appointments into the dealership CRM (Dealer Center).
• Address inquiries regarding vehicle availability, features, and pricing.
• Maintain organized records of customer interactions and appointments in CRM.
• Deliver a positive caller experience reflecting the brand and dealership partners.
• Collaborate with internal teams for smooth handoffs and follow-ups.

Skills

Verbal communication

Fluent English

CRM navigation

Detail-oriented

Independent work

Customer-first mindset

Tools

Dealer Center CRM

RingCentral

Job description

Job Overview

We are seeking a professional and customer-focused Automotive Dealership Receptionist to support dealership operations. In this full-time remote role, you will manage a high volume of inbound calls, answer inquiries regarding vehicle availability, pricing, and services, and schedule appointments directly into the CRM. You will also maintain accurate records of all customer interactions while collaborating with the internal team to ensure smooth follow-ups. This position is ideal for an organized communicator who can deliver a positive, welcoming caller experience.

Schedule

• Thu-Mon, (Tue-Wed off) 8 AM - 5 PM EST with 1 hr unpaid break (40 hrs per week)

Responsibilities

• Answer inbound calls from dealership customers and provide timely, accurate information about vehicles and services
• Schedule and confirm appointments directly into the dealership CRM (Dealer Center) on behalf of clients
• Address caller inquiries regarding vehicle availability, features, and pricing with professionalism and accuracy
• Maintain organized and up-to-date records of all customer interactions and appointments within the CRM
• Deliver a consistently positive caller experience that reflects well on the client's brand and dealership partners
• Collaborate with the internal team to ensure smooth handoffs and follow-ups on customer requests

Must-have requirements

• Previous experience in a receptionist, call center, or customer service role, preferably in the automotive or sales industry
• Strong verbal communication skills with clear and fluent English
• Ability to quickly learn and navigate CRM platforms and phone systems such as RingCentral
• High level of attention to detail when logging customer information and scheduling appointments
• Ability to work independently and manage a high volume of inbound calls efficiently
• Professional and friendly phone demeanor with a customer-first mindset

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations