WFH Salon Customer Service & Administrative Coordinator

BruntWork; Metro Manila; Remote; PHP 207,000 - 344,000; Part time

Benefits offered by this job

Permanent Work from Home

Immediate Hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a Salon Customer Service & Administrative Coordinator to handle calls, manage appointments, and support daily operations from a remote setting. The role emphasizes excellent English communication and a proactive, detail-oriented approach in a fast-paced environment.

The coordinator will manage client records, prepare reports, and coordinate internal communications while ensuring privacy and data integrity. Flexible hours and contractor-based engagement are possible.

Qualifications

• Excellent English communication, both verbal and written.
• Strong customer service orientation with professional demeanor.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with scheduling tools.

Responsibilities

• Answer calls and respond to customer inquiries via phone, email, or chat.
• Manage client consultation records and appointment notes.
• Prepare detailed reports and organize internal communications.
• Book appointments and manage the salon schedule.

Skills

Customer service

Verbal & written English

Multitasking

Scheduling

Tools

Scheduling software

Job description

Job Overview

We are seeking a highly attentive and responsive Salon Customer Service & Administrative Coordinator to join our team. The ideal candidate will be skilled in handling phone calls efficiently and working quickly to ensure smooth operations. If you are detail-oriented, can multitask, and thrive in a fast-paced environment, we want to hear from you!

Schedule

• Monday 8am-5pm, Tuesday 8am-7pm, Wednesday 8am-7pm, Thursday 8am-8pm - 42 Hours a week, Breaks in between, Queensland Time

Responsibilities

• Answering calls and respond to customer inquiries via phone, email, or chat including sales and promotion of products or services
• Manage client consultation records and appointment note records
• Prepare detailed reports
• Organize memo, newsletters for internal staff
• Communicate with staff with daily emails or tasks directions
• responding to staff enquiries
• Assist with scheduling meetings and appointments
• Process customer complaints or reviews
• Dealing with management to maintain salon stocktake/ordering and staff schedules
• Help boost business reputation by building friendly, trusting relationships with customers
• Book appointments and manage the salon’s schedule
• Provide exceptional customer service to ensure client satisfaction
• Manage appointment schedule client notes and consultation records
• Handle customer information with discretion and maintain data privacy
• Assist with administrative tasks as needed
  • Rebooking focus and cold calling for booking promotion for existing clients that have not returned
• Process customer payments and appointment booking charges to secure scheduled appointments.
• Confirmation of appointments for the following day

Requirements

• Excellent verbal and written communication skills in English
• Strong customer service orientation and professional demeanor
• Ability to multitask and work in a fast-paced environment
• Basic computer proficiency and familiarity with scheduling software
• Attention to detail and organizational skills

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations