Inbound - Customer Service Rep - Car Dealership

Overseas; Philippines; Remote; PHP 2,005,000 - 3,258,000; Full time

Benefits offered by this job

Fully remote role

Flexible working hours

Job summary

Overseas is hiring a full-time Service Call Center Representative to support a high-volume car dealership. The role is remote with a US Eastern Time schedule, focusing on outbound calling, texts, and follow-ups regarding vehicle service needs.

The job requires completing a structured call list daily, following scripts, and maintaining accurate records. A prior call center background and a reliable internet connection are preferred, with a quiet home workspace required.

Qualifications

• Fluent English with US-friendly accent.
• Previous call center experience is highly preferred.
• Able to follow scripts and maintain professional communication.
• Tech-savvy and quick to learn new software.

Responsibilities

• Make 175+ outbound calls per day to customers about service needs.
• Leave voicemails and send follow-up texts and emails.
• Use dealership software to schedule service appointments.
• Follow structured daily call campaigns and promotions.
• Accurately track and log all customer interactions in internal systems.
• Maintain professional and clear communication throughout all interactions.

Skills

Fluent English

Call center experience

Follow scripts

Tech-savvy

Tools

Aircall

Podio

GoTo

Job description

We’re looking for a full-time Service Call Center Representative to support a high-volume car dealership by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a remote position that follows a US Eastern Time schedule.

This role is fast-paced, repetitive, and requires high-volume outbound calling (175+ calls per day)—so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this isn’t it—but if you’re hardworking, reliable, and comfortable with a repetitive, structured workflow, this job could be a great fit.

Key Responsibilities:

• Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service.
• Leave voicemails and send follow-up texts and emails to ensure customer engagement.
• Use dealership software to schedule service appointments when customers respond.
• Follow structured daily call campaigns, including service reminders, state inspections, and promotional offers.
• Accurately track and log all customer interactions in internal systems.
• Maintain professional and clear communication throughout all interactions.

What You Need to Succeed:

• Fluent, clear English with a neutral or US-friendly accent. (Your English must be perfect.)
• Previous call center experience is highly preferred.
• Comfortable making repetitive, high-volume outbound calls.
• Tech-savvy and able to quickly learn new software.
• Ability to follow scripts and handle basic customer questions after training.
• Reliable internet connection, headset, and a quiet work environment.
• Availability to work full-time, Monday–Friday, US Eastern Time hours.

Nice to Have (But Not Required):

• Experience working with a car dealership or vehicle service-related role.(High chance in landing this role)
• Familiarity with CRM or power dialer tools like Aircall, Podio, GoTo, etc.

This job requires discipline, consistency, and focus

Why Join Us?

• Fully remote role with flexible working hours.
• Competitive compensation and room for professional growth.