WFH Legal Intake Specialist (CRM)

BruntWork; Cebu City; Remote; PHP 165,000 - 289,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking an experienced Legal Intake Specialist to handle high-volume calls in a remote setting from the Philippines. Ideal candidates will excel in English communication, be proficient with CRM software, and maintain strict confidentiality.

You will manage intake questionnaires, onboard clients securely, and ensure accurate documentation while delivering top-tier customer service in a fast-paced environment. This role offers permanent work from home with immediate hiring.

Qualifications

• Experience in fast-paced, high-volume call centers.
• Excellent English communication, both written and verbal.
• Ability to handle confidential information with discretion.

Responsibilities

• Manage a high volume of calls with professionalism and empathy.
• Complete intake questionnaires to assess eligibility.
• Onboard clients securely over the phone with accurate documentation.
• Provide excellent customer service and resolve inquiries.
• Document client interactions and call histories in the central system.
• Collaborate with the team to process client intakes on time.
• Strictly follow data privacy guidelines.

Skills

Call center experience

English proficiency

CRM software

Data privacy

Tools

CRM software

Job description

Job Overview:

Are you an experienced customer-service professional with a background in high-volume call centers?

Step into a high-impact role as a Legal Intake Specialist, where your empathy, active listening, and clear communication will help clients navigate critical legal inquiries. Our client is seeking a professional skilled in CRM software, technical navigation, and strict confidentiality protocols. In this role, you will leverage your exceptional attention to detail and ability to perform under pressure to deliver seamless client experiences. If you possess strong verbal and written English proficiency and thrive in a fast-paced environment, to grow your career with a supportive team that values your expertise!

Schedule:

Monday - Friday, 8:00 AM - 5:30 PM EST, with 30-minute paid break (40 work hours per week)

Responsibilities:

• Call Management: Handle a high volume of incoming and outgoing calls with professionalism, empathy, and efficiency.

• Intake Processing: Complete comprehensive intake questionnaires with callers, gathering all relevant information to accurately assess program or case eligibility.

• Client Onboarding: Sign up qualified clients securely over the phone, ensuring all required digital documentation is accurately completed and captured.

• Customer Service Excellence: Provide top-tier customer service while addressing varied client inquiries, navigating objections, and resolving concerns.

• Data Documentation: Maintain detailed, organized, and highly accurate records of all client interactions and call histories within the central system.

• Team Collaboration: Collaborate with the wider internal team to ensure smooth, synchronized, and timely processing of all client intakes.

• Compliance Adherence: Adhere strictly to established data protocols and maintain full compliance with all applicable privacy guidelines.

Requirements:

• Call Center Footprint: Previous professional experience working successfully within a fast-paced, high-volume call center environment is preferred.

• Linguistic Standard: Excellent verbal and written English communication skills alongside strong active listening and interpersonal abilities.

• Operational Habits: Strong attention to detail with a proven ability to handle sensitive, confidential information with discretion.

• Volume Endurance: Ability to multitask, manage high call queues, and work efficiently under pressure to meet operational benchmarks.

• Technical Literacy: Strong computer skills and hands-on proficiency in using CRM software or comparable database tools.

Independent Contractor Perks:

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations

Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.