Call Center Agent - Bacolod Site!

Work Avenue and Business Solutions Incorporated; Murcia; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Bacolod is seeking a motivated Call Center Agent to assist customers with inquiries, requests, and concerns, delivering professional and efficient service in a fast-paced BPO environment. The role focuses on inbound and outbound calls, resolving issues, and ensuring a positive experience.

The ideal candidate is a high school graduate with strong communication skills, basic computer proficiency, and willingness to work onsite on shifting

Qualifications

• Customer service mindset and client-facing skills.
• Ability to communicate clearly and professionally.
• Proficiency in basic computer applications.
• Willing to work onsite in Bacolod and adapt to shifting schedules.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and service requests.
• Identify and resolve customer concerns efficiently.
• Provide accurate information about products and services.
• Process customer requests and account-related transactions.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction and professionalism.

Skills

Customer service

Verbal communication

Written communication

Basic computer skills

Willingness to work onsite

Education

High School Graduate

Senior High School Graduate

Tools

CRM software

MS Office

Job description

We are looking for a motivated Call Center Agent to join our team in Bacolod. The successful candidate will assist customers with inquiries, requests, and concerns while providing professional and efficient customer service. This role involves handling customer interactions, resolving issues, processing requests, and ensuring a positive customer experience in a fast-paced BPO environment.

Qualifications

• High School Graduate or Senior High School Graduate

• With or without BPO experience

• Customer service experience is an advantage

• Good verbal and written communication skills

• Proficient in basic computer applications

• Willing to work onsite in Bacolod

• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Respond to customer inquiries and service requests

• Identify and resolve customer concerns efficiently

• Provide accurate information about products and services

• Process customer requests and account-related transactions

• Document customer interactions and update records accurately

• Follow company policies, procedures, and quality standards

• Escalate complex issues to the appropriate department when necessary

• Maintain a high level of customer satisfaction and professionalism