Customer Service Representative | Baguio Site!

Work Avenue and Business Solutions Incorporated; Baguio; On-site; PHP 223,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking motivated Customer Service Representatives to join our onsite team in Baguio. You will handle inquiries via calls, chats, and other channels, delivering accurate information and ensuring a positive customer experience.

We welcome fresh graduates and career starters. The role requires willingness to work shifting schedules, including weekends and holidays as needed, with a strong emphasis on professionalism and customer focus.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• Strong verbal and written communication skills
• Customer-focused with positive and professional attitude
• Willing to work onsite in Baguio
• Willing to work shifting schedules, weekends and holidays when required
• BPO or customer service experience is an advantage but not required
• Fresh graduates and career starters are welcome to apply

Responsibilities

• Handle inbound and/or outbound customer calls, chats, or other channels
• Respond to customer inquiries and provide accurate information
• Resolve customer concerns professionally and efficiently
• Assist customers with account, product, or service-related concerns
• Document customer interactions and update records accurately
• Follow company policies, procedures, and quality standards
• Meet assigned performance and customer service goals
• Escalate complex concerns to the appropriate department when necessary
• Maintain a professional and customer-focused approach at all times

Education

High School Diploma (Old Curriculum)

Job description

We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives (CSR) in Baguio. In this role, you will assist customers through inbound and/or outbound interactions, address inquiries and concerns, provide accurate information, and ensure a positive customer experience. This is an onsite position suitable for applicants who are eager to build or grow their career in the BPO industry.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• Good verbal and written communication skills

• Customer-focused with a positive and professional attitude

• Willing to work onsite in Baguio

• Willing to work on shifting schedules, weekends, and holidays when required

• BPO or customer service experience is an advantage, but qualifications may vary depending on the account

• Fresh graduates and career starters are welcome to apply

Key Responsibilities

• Handle inbound and/or outbound customer calls, chats, or other communication channels

• Respond to customer inquiries and provide accurate information

• Resolve customer concerns professionally and efficiently

• Assist customers with account, product, or service-related concerns

• Document customer interactions and update records accurately

• Follow company policies, procedures, and quality standards

• Meet assigned performance and customer service goals

• Escalate complex concerns to the appropriate department when necessary

• Maintain a professional and customer-focused approach at all times