Customer Service Associate – (CSR) | Roxas Site

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 156,000 - 246,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Roxas City is seeking a Customer Service Representative to assist customers via inbound and outbound calls, addressing inquiries and concerns.

The role focuses on delivering professional service, processing requests, maintaining records, and meeting performance targets while adhering to company policies. Onsite work in Roxas City with shifting schedules including weekends and holidays.

Qualifications

• High School or Senior High School diploma (required).
• Customer service experience not strictly required.
• Excellent communication and interpersonal skills expected.
• Proficient in English, both written and verbal.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with inquiries, requests and account concerns.
• Provide accurate information and appropriate solutions.

Skills

Communication

Interpersonal skills

English proficiency

Education

High School Graduate

Job description

We are looking for a Customer Service Representative to join our Roxas Site team. The role involves assisting customers through inbound and outbound calls, addressing inquiries and concerns, processing requests, and providing efficient and professional customer service.

Qualifications

• High School Graduate or Senior High School Graduate
• With or without BPO/customer service experience
• Good communication and interpersonal skills
• Proficient in English, both written and verbal
• Willing to work onsite in Roxas City
• Willing to work on shifting schedules, weekends, and holidays
• Customer-focused and able to handle concerns professionally

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Assist customers with inquiries, requests, and account concerns
• Provide accurate information and appropriate solutions
• Resolve customer issues while maintaining excellent service
• Process customer requests and update account information when needed
• Document customer interactions and maintain accurate records
• Follow company policies, procedures, and quality standards
• Meet assigned performance and customer service targets