Join Us -Customer Service Representative - Bacolod Site

Work Avenue and Business Solutions Incorporated; Iligan; On-site; PHP 223,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a Customer Service Representative. You'll be the go-to person for questions, concerns, or issues, listening, understanding, and guiding customers to the right solution.

This role includes training on programs and tools, emphasizes staying composed, and requires adapting your communication style. Fresh graduates are welcome, onsite in Bacolod.

Qualifications

• Fluent in English and able to explain information clearly.
• Willing to learn new tools and processes.
• Comfortable using computers and various applications.
• Patient and level-headed when handling issues.
• Able to work independently and know when to ask for help.
• Fresh graduates are welcome; prior experience is an advantage.
• Onsite work in Bacolod.

Responsibilities

• Listen to customers and understand the reason behind their concern.
• Provide accurate information and practical solutions based on available guidelines.
• Assist with customer requests involving products, services, accounts, orders, payments, or other concerns depending on the assigned program.
• Use different systems and tools to check information and complete customer requests.
• Keep customer records and interaction details accurate.
• Take ownership of concerns and provide appropriate follow-through.
• Recognize concerns that require escalation and coordinate with the appropriate team.
• Adjust your communication style depending on the customer's situation.
• Learn new processes, tools, and product information as required.
• Maintain a helpful and professional approach throughout each interaction.

Skills

English communication

Active listening

Clear explanations

Willingness to learn

Computer literacy

Patience

Independent work

Customer service experience

Job description

Some customers need answers. Some need guidance. Some just need someone who knows how to help.

As a Customer Service Representative, you'll be one of the people customers turn to when they have questions, concerns, or something that needs to be sorted out.

Your role is more than simply responding to inquiries. You'll listen, understand the situation, look for the right solution, and make sure the customer knows what to expect next.

You'll receive the training and resources needed for your assigned program. What we're looking for is someone who can communicate naturally, learn new things, and stay composed when conversations don't always go according to plan.

Key Responsibilities

• Listen to customers and understand the reason behind their concern.

• Provide accurate information and practical solutions based on available guidelines.

• Assist with customer requests involving products, services, accounts, orders, payments, or other concerns depending on the assigned program.

• Use different systems and tools to check information and complete customer requests.

• Keep customer records and interaction details accurate.

• Take ownership of concerns and provide appropriate follow-through.

• Recognize concerns that require escalation and coordinate with the appropriate team.

• Adjust your communication style depending on the customer's situation.

• Learn new processes, tools, and product information as required.

• Maintain a helpful and professional approach throughout each interaction.

Qualifications

• Comfortable communicating in English.

• Able to listen carefully and explain information in a way that's easy to understand.

• Willingness to learn new tools, systems, and processes.

• Comfortable using computers and navigating different applications.

• Patient and level-headed when dealing with challenging situations.

• Able to work independently while knowing when to ask for assistance.

• Previous customer service, BPO, retail, sales, or related experience is an advantage.

• Fresh graduates and career shifters are welcome to apply, subject to program requirements.

• High school/Senior High School graduates and college graduates may apply depending on the assigned program.

• Willing to work onsite in Bacolod and follow the schedule required by the assigned program.