WAVE 1 - Customer Service Representative

stack sourcinggg; Pasig; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

HMO and health benefits

Paid training

Career growth

Night differential

Job summary

stack sourcinggg is seeking motivated Customer Service Representatives to join our team in the Philippines. The role involves assisting customers by phone, chat, or email, delivering information, and resolving concerns with a high standard of service.

Ideal candidates have strong English communication and basic computer navigation skills. On-site, hybrid, or work-from-home setups may apply depending on the account requirements.

Qualifications

• Proficient in English communication and clear written and verbal skills.
• Basic computer navigation and MS Office familiarity.
• Experience in customer service is an advantage but not always required.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Provide accurate information on products/services and account concerns.
• Resolve issues promptly and professionally and document interactions.

Skills

English communication

Computer literacy

Customer service

Education

High School / Senior High / College Graduate

Job description

Customer Service Representative (Voice / Non-Voice)

Job Summary

We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives. The role involves assisting customers by providing information, resolving concerns, and delivering excellent customer service through phone, chat, or email support.

Key Responsibilities

• Handle customer inquiries through phone, chat, or email
• Provide accurate information regarding products, services, and account concerns
• Resolve customer issues in a timely and professional manner
• Maintain customer records and document interactions accurately
• Meet quality, productivity, and performance targets
• Follow company policies and procedures at all times

Qualifications

• High School Graduate, Senior High School Graduate, or College Graduate
• Good communication skills in English
• Basic computer navigation skills
• Willing to work on-site, hybrid, or work-from-home setup (depending on account requirements)
• BPO experience is an advantage but not always required

Benefits

• Competitive salary package
• Performance incentives and bonuses
• HMO and health benefits
• Paid training
• Career growth and development opportunities
• Night differential and other allowances (if applicable)

Work Setup

• Voice Account (Inbound/Outbound Calls)
• Non-Voice Account (Chat/Email Support)
• Full-Time Position
• Shifting Schedule

Salary Range

• ₱25,000 – ₱35,000+ per month (depending on experience, account, and qualifications)