Urgent - Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

A staffing and consulting agency is seeking a Call Center Representative to provide voice and non-voice support. This role involves communicating with customers through chat, email, and ticketing systems while ensuring a positive experience. Candidates should be detail-oriented and possess excellent problem-solving skills. The role is full-time and requires meeting performance metrics. Join a dynamic team in a supportive environment located in Metro Manila.

Qualifications

• Detail-oriented and customer-focused.
• Ability to communicate effectively using chat and email.
• Problem-solving skills to resolve customer concerns.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Ticketing systems

Multitasking

Attention to detail

Tools

CRM software

Chat tools

Email platforms

Job description

WAVE 1:

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through calls, chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Taguig / Moa
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.