Online Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Ilocos Norte; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible working hours

Professional development opportunities

Paid Leave (Maternity, Paternity, Sick, Vacation)

Job summary

A recruitment agency in the Philippines is seeking candidates for Non-Voice and Voice Customer Service roles. Responsibilities include managing customer inquiries through various channels and maintaining performance metrics. The ideal candidate is proficient in English with strong problem-solving skills and attention to detail. Benefits include health insurance, flexible working hours, and professional development opportunities.

Qualifications

• Proficient in English language for both written and verbal communication.
• Strong analytical skills with a focus on problem solving.
• Detail-oriented with a high level of accuracy.

Responsibilities

• Respond to customer inquiries via email, chat, and tickets.
• Handle inbound and outbound calls to assist customers.
• Maintain accurate call and chat logs.

Skills

Proficiency in English language

Strong problem solving skills

Attention to detail

Computer proficiency

Experience in customer service

Job description

Job Description

Non-Voice Customer Service – Resolving customer issues and managing tasks primarily through written communication (email, chat, tickets) focusing on accuracy, problem solving, and efficient system updates.

Voice Customer Service – Handling customer interactions (inbound/outbound calls) for inquiries, complaints, or sales, requiring strong communication, problem solving, and product knowledge to resolve issues, provide solutions, meet targets, and maintain customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via email, chat, and tickets with timely and accurate resolutions.
• Handle inbound and outbound calls to provide service, resolve complaints, and offer product information.
• Maintain call and chat logs and update CRM systems accurately.
• Work towards defined performance metrics (CSAT, first‑contact resolution, call volume).

Required Skills & Qualifications

• Proficiency in English language written and spoken communication.
• Strong problem solving and analytical skills.
• Attention to detail and high level of accuracy.
• Computer proficiency; comfortable working in multiple systems/tabs.
• Experience in customer service, call center, or back‑office support is preferred.
• Digital marketing, organizational skills, and strong work ethic are assets.

Benefits

• Health & Wellness – Life Insurance, HMO.
• Flexible working hours and work‑life balance.
• Professional development and training opportunities.
• Paid Leave – Maternity & Paternity, Sick, Vacation.

Working Location

The position is based in the Philippines (or specify location). Applicants must be aware of potential fraud; candidates are advised to verify employer legitimacy and not provide personal documents or pay any fees.