WARRANTY OFFICER

Mitsubishi Calamba - Service Department; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Mitsubishi Calamba - Service Department is seeking a warranty claims specialist to support Cebu City operations. The role focuses on evaluating and processing warranty claims, coordinating with local suppliers, and preparing technical reports to improve vehicle quality.

Candidate needs a 4-year degree, at least 1 year in after-sales, and strong communication skills, with proficiency in Microsoft Office. This is a on-site position based in Cebu City, Philippines.

Qualifications

• Bachelor's degree in any 4-year course (engineering preferred).
• At least 1 year experience in after-sales operations with strong communication.
• Proficient in Microsoft Office suite.

Responsibilities

• In charge of warranty concerns and claims concerns.
• Evaluate warranty claims of customer if valid or not.
• Deal directly with local suppliers with warranty claims.
• Preparation of technical reports.
• Administration of warranty parts identification, storage, and disposal.
• Preparation of warranty claims in accordance with distributor procedures.
• Documentation of vehicle quality improvements.

Skills

Interpersonal skills

Oral communication

Written communication

Education

BS Eng / Industrial Tech

Tools

Microsoft Office

Job description

JOB DESCRIPTION:

• In charge of warranty concerns and claims concerns
• Evaluate warranty claims of customer if valid or not
• Deal directly with local suppliers with warranty claims
• Preparation of technical reports
• Administration of warranty parts identification, storage, and disposal
• Preparation of warranty claims in accordance with the distributor procedures
• Documentation of vehicle quality improvements

QUALIFICATIONS:

• Must be a graduate of any 4 year course (Preferably BS Engineering or BS Industrial Technology Major in Automotive or any related course)
• Has at least 1 year experience in after sales operations and must have strong interpersonal and communication (oral and written)
• Microsoft Office proficient