WARRANTY STAFF

Toyota Cagayan De Oro, Inc.; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Toyota Cagayan De Oro, Inc. in the Philippines seeks a dedicated Warranty Staff to assist in processing and monitoring warranty claims per Toyota policies. You will coordinate with the Service Department, maintain meticulous records, and support timely claim resolutions.

The role requires strong communication, attention to detail, and ability to work independently while ensuring dealership and manufacturer standards are met.

Qualifications

• Bachelor's Degree in any field.
• Able to work independently with minimal supervision.
• Computer literate.
• Willing to work overtime when necessary.
• Willing to undergo training.
• Excellent oral communication skills.
• Call center experience is an advantage.
• Technical background is an advantage.

Responsibilities

• Process warranty claims in accordance with Toyota guidelines and procedures.
• Verify completeness and accuracy of repair orders, technical reports, and supporting documents before submission.
• Monitor status of submitted claims and follow up on pending, rejected, or returned claims.
• Coordinate with Service Department to address discrepancies and ensure timely resubmission of corrected claims.
• Maintain accurate records of warranty claims, repair orders, supporting documents, and claim approvals.
• Encode and update warranty information using dealership systems and Microsoft Office applications.
• Coordinate with Service Advisors, Technicians, and other personnel to obtain necessary information for claims.
• Review repair documentation to ensure reported concerns and completed repairs are properly recorded.
• Clarify warranty requirements and documentation concerns with appropriate personnel.
• Keep updated on applicable warranty policies, procedures, and documentation standards.
• Respond to warranty inquiries via phone or email.
• Coordinate with customers and internal departments regarding warranty requirements and status.
• Communicate warranty procedures clearly and professionally.
• Provide assistance in resolving warranty-related issues to support customer satisfaction.
• Prepare periodic reports on warranty claims, approvals, rejections, and pending submissions.
• Monitor processing timelines and report discrepancies to supervisor.
• Ensure compliance with Toyota warranty policies and dealership procedures.
• Perform other warranty-related administrative tasks as assigned.

Skills

Oral communication

Independent work

Computer literacy

Overtime availability

Training willingness

Call center experience

Education

Bachelor's degree (any field)

Tools

Microsoft Office

Job description

Job Summary:

The Warranty Staff is responsible for assisting in the processing, documentation, and monitoring of vehicle warranty claims in accordance with Toyota's warranty policies and procedures. This role ensures the accuracy and completeness of warranty submission, coordinates with the Service Department and other concerned personnel, and facilitates the timely resolution of warranty-related concerns. The position requires strong communication skills, attention to detail, and the ability to work independently while maintaining compliance with dealership and manufacturer standards.

Key Responsibilities:

• Warranty Claims Processing
  • Prepare, review, and process warranty claims in accordance with Toyota's warranty guidelines and procedures.
  • Verify the completeness and accuracy of repair orders, technical reports, and supporting documents before claim submission.
  • Monitor the status of submitted claims and follow up on pending, rejected, or returned claims.
  • Coordinate with the Service Department to address discrepancies and ensure the timely resubmission of corrected claims.
• Documentation and Record Management
  • Maintain accurate and organized records of warranty claims, repair orders, supporting documents, and claim approvals.
  • Ensure proper filing and safekeeping of warranty-related documents for auditing and reference purposes.
  • Encode and update warranty information using dealership systems and Microsoft Office applications.
• Technical Coordination and Support
  • Coordinate with Service Advisors, Technicians, and other concerned personnel to obtain the necessary information for warranty claims.
  • Review repair documentation to help ensure that reported vehicle concerns and completed repairs are properly recorded.
  • Assist in clarifying warranty requirements and technical documentation concerns with the appropriate personnel.
  • Keep updated on applicable warranty policies, procedures, and documentation standards.
• Communication and Customer Assistance
  • Respond to warranty-related inquiries through phone calls, email, or other communication channels.
  • Coordinate with customers and internal departments regarding warranty requirements, claim status, and related concerns when necessary.
  • Communicate warranty procedures and documentation requirements clearly and professionally.
  • Provide assistance in resolving warranty-related issues to support customer satisfaction.
• Reporting and Compliance
  • Prepare periodic reports on warranty claims, approval, rejections, and pending submissions.
  • Monitor claim processing timelines and report discrepancies or recurring issues to the immediate supervisor.
  • Ensure compliance with Toyota warranty policies, dealership procedures, and applicable documentation requirements.
  • Perform other warranty-related administrative tasks as assigned by management.

QUALIFICATIONS:

• Must possess at least a Bachelor's Degree in any field
• Able to work independently with minimal supervision
• Computer literate
• Willing to work overtime when necessary
• Willing to undergo training
• Excellent oral communication skills
• Call center experience is an advantage
• Technical background is an advantage

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.