Warranty Processor- Ford Cavite

Dearborn Motors Co. Inc.; Cavite City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Dearborn Motors Co. Inc. is seeking a detail-oriented professional in Cavite City, Philippines, to support warranty administration for equipment registrations and claims.

You will assist dealers with policy questions, ensure accurate claim submissions, and help resolve pricing discrepancies, while maintaining clear written and oral communication. Ideal candidates bring automotive technical training or equivalent experience plus at least one year in customer service, and proficiency with

Qualifications

• Automotive technical training or equivalent work experience.
• Min. of 1 year of Customer Service experience.
• Provide clear written and oral communication.
• Knowledge of Microsoft Suite and basic computer skills.

Responsibilities

• Maintaining / updating equipment registrations.
• Experience working with Automotive Warranty Claims.
• Resolving pricing errors on claims.
• Updating warranty coverage periods on equipment.
• Answering dealer questions about warranty policy and claim submission.
• Resolving dealer issues with claim entry and submission.
• Developing and maintaining internal standard operating procedure documentation.

Skills

Customer service

Written and verbal communication

Microsoft Office

Education

Automotive technical training

Tools

Microsoft Office

Job description

Responsibilities:

• Maintaining / updating equipment registrations

• Experience working with Automotive Warranty Claims

• Resolving pricing errors on claims

• Updating warranty coverage periods on equipment

• Answering dealer questions about warranty policy and claim submission

• Resolving dealer issues with claim entry and submission

• Developing and maintaining internal standard operating procedure documentation

Basic Qualifications:

• Automotive technical training or equivalent work experience

• Min. of 1 year of Customer Service experience

• Provide clear written and oral communication

• Knowledge of Microsoft Suite and basic computer skills