Warranty Officer

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Job summary

The ideal candidate has at least 2 years in warranty-related roles, automotive knowledge, and a bachelor's degree. Experience with US companies is a plus, and the role emphasizes process improvement and cross-functional teamwork.

Qualifications

• At least 2 years of experience in warranty-related roles.
• Experience in warranty claims administration or related fields is preferred.
• Ideally with a technical background and knowledge of cars and car parts.
• Bachelor's degree in business, engineering, or related field is preferred.
• Experience working with US companies is a plus.

Responsibilities

• Review and process warranty claims in compliance with company policies and vendor agreements.
• Coordinate with suppliers, stores, and customers regarding defective or returned parts.
• Verify claim eligibility, coverage period, and part details against warranty guidelines.
• Maintain accurate records of warranty claims, replacements, and reimbursements.
• Prepare and submit vendor warranty reports and supporting documentation for credit processing.
• Communicate with shops, stores, and customers to resolve warranty-related issues efficiently.
• Track defective parts from pickup to return with proper documentation and timely processing.
• Work with accounting to reconcile warranty credits and payments.
• Assist in root cause analysis of recurring defects and provide feedback to quality and inventory teams.
• Monitor warranty trends to identify product or vendor quality issues.
• Ensure all returned units are inspected, tagged, and documented for follow-up action.
• Collaborate with logistics to return defective items to vendors or warehouses.
• Provide warranty claim updates to management and escalate complex cases when necessary.
• Ensure compliance with policies, vendor terms, and customer satisfaction standards.
• Participate in process improvement initiatives to enhance warranty operations efficiency.

Skills

Warranty claims

Automotive knowledge

Customer service

Digital tools

Learn quickly

Education

Bachelor's degree in business/engineering

Job description

Our US partner is a leader in new and recycled auto parts, as well as Automotive and Metal Recycling. The Auto Parts business unit provides certified new and recycled auto parts to body shops, car dealers, auto parts dealers, and walk-in retail customers.

The Warranty Officer manages and processes warranty claims, ensuring timely submission, accurate documentation, and compliance with vendor procedures. The role involves initiating claims, tracking defects, following up on payments, and maintaining strong customer relationships.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Review and process warranty claims in compliance with company policies and vendor agreements.
• Coordinate with suppliers, stores, and customers regarding defective or returned parts.
• Verify claim eligibility, coverage period, and part details against warranty guidelines.
• Maintain accurate and organized records of warranty claims, replacements, and reimbursements.
• Prepare and submit vendor warranty reports and supporting documentation for credit processing.
• Communicate with shops, stores, and customers to resolve warranty-related issues efficiently.
• Track defective parts from pickup to return, ensuring proper documentation and timely processing.
• Work closely with the accounting department to reconcile warranty credits and payments.
• Assist in root cause analysis of recurring defects and provide feedback to quality and inventory teams.
• Monitor warranty trends to identify product or vendor quality issues.
• Ensure all returned units are properly inspected, tagged, and documented for follow-up action.
• Collaborate with logistics to ensure the smooth return of defective items to vendors or warehouses.
• Provide warranty claim updates to management and elevate complex cases when necessary.
• Ensure compliance with internal policies, vendor terms, and customer satisfaction standards.
• Participate in process improvement initiatives to enhance warranty operations efficiency.

QUALIFICATIONS:

• At least 2 years of experience in related roles: Warranty Support, Automotive Specialist, etc.
• Preferably with experience in warranty claims administration or related fields.
• Ideally with a technical background and knowledge of cars and car parts.
• Bachelors degree in business, engineering, or a related field (preferred).
• Experience working with US companies is a plus.
• Strong technological aptitude and ability to learn new systems quickly
• Proficient in using various digital tools and platforms
• Comfortable navigating and adapting to new technologies