Warranty Processor

Grand Canyon Multi-Holdings, Inc.; Tarlac City; On-site; PHP 250,000 - 350,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Warranty Claims Specialist to manage warranty submissions from customers and dealers, verify eligibility, and determine appropriate repairs, replacements, or refunds.

You will develop and update warranty policies, collaborate with quality assurance and suppliers, and provide clear customer support while ensuring compliance with applicable laws across regions. The role requires strong communication, MS Office and ERP/CRM proficiency, and a

Qualifications

• Bachelor's degree in business administration, mechanical engineering, or related field.
• Customer service training or quality assurance background.
• Familiarity with claims handling and documentation procedures.
• Knowledge of warranty claim processes and basic legal compliance requirements.
• Proficiency in MS Office and ERP/CRM systems for tracking claims.
• Strong communication skills for handling customer inquiries.
• Customer-focused mindset with patience and professionalism in addressing complaints.

Responsibilities

• Managing warranty claims: verify eligibility and determine repairs, replacements, or refunds.
• Policy development: develop and update warranty policies to meet standards and legal requirements.
• Quality control: work with QA to identify issues and reduce warranty claims.
• Vendor relations: coordinate with suppliers to resolve warranty issues and ensure compliance.
• Customer support: inform customers about terms, coverage, and claim status.
• Data analysis and reporting: analyze trends and report findings to management.
• Training and education: train staff, dealers, and customers on warranty policies and procedures.
• Legal compliance: monitor laws across regions to ensure compliant practices.

Skills

Customer service

Communication

Documentation

Problem solving

Education

Bachelor's degree in business administration, Mechanical Engineering, or related field

Customer service training or quality assurance background

Tools

MS Office

ERP/CRM systems

Job description

Qualifications:

• Bachelor's degree in business administration, Mechanical Engineering, or a related field
• Customer service training or quality assurance background is an advantage
• Familiarity with claims handling and documentation procedures
• Knowledge of warranty claim processes and basic legal compliance requirements
• Proficiency in MS Office and experience with ERP/CRM systems for tracking claims
• Strong communication skills for handling customer inquiries
• Customer-focused mindset with patience and professionalism in addressing complaints

Duties & Responsibilities:

• Managing Warranty Claims: Processing and overseeing all warranty claims submitted by customers or dealers. This involves
  verifying eligibility, evaluating the issue, and determining whether repairs, replacements, or refunds are necessary.
• Policy Development: Developing and implementing warranty policies and procedures that align with company standards and
  legal requirements. This includes updating policies as needed to improve efficiency and customer satisfaction.
• Quality Control: Collaborating with quality assurance teams to identify recurring product issues that lead to warranty claims.
  Implementing strategies to reduce warranty claims through improved product design, manufacturing processes, or customer
  education.
• Vendor Relations: Working closely with suppliers and manufacturers to resolve warranty-related issues, negotiate terms, and
  ensure compliance with agreements. This may involve regular meetings, audits, and performance evaluations.
• Customer Support: Providing support to customers regarding warranty terms, coverage, and claim status. Addressing
  customer inquiries and complaints related to warranties in a timely and professional manner.
• Data Analysis and Reporting: Analyzing warranty claim data to identify trends, patterns, and areas for improvement.
  Generating reports and presenting findings to management to facilitate strategic decision-making.
• Training and Education: Conducting training sessions for internal staff, dealers, and customers on warranty policies,
  procedures, and best practices. Ensuring that all stakeholders understand their roles and responsibilities regarding warranties.
• Legal Compliance: Staying informed about relevant laws and regulations governing warranties in different regions or
  countries where products are sold. Ensuring that warranty practices are compliant with legal requirements to avoid penalties or
  litigation.