Warehouse Supervisor-Maynila

Cainiao Group; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cainiao Group in the Philippines seeks an operations leader to oversee daily warehouse activities, including inbound/outbound processing, sorting, packing, and inventory counting, while allocating manpower and equipment to hit KPI targets. The role requires strong SOP governance, process improvement to reduce errors and damage, and hands-on leadership to train frontline staff.

You will manage safety, 5S, and coordinate with HQ, carriers, and local teams.

Qualifications

• College degree in Logistics Management or related field; 3–5 years in e-commerce/3PL warehouse mgmt; 1–2 years in team leadership.
• Fluent in English; basic Chinese preferred.
• Proficient in WMS/ERP systems and MS Office; Excel for data analysis.
• Familiar with e-commerce warehouse inbound/outbound logic and inventory control methods.
• Strong on-site control, stress management, and ability to motivate frontline staff.

Responsibilities

• Operational Management: Oversee daily warehouse operations, including inbound/outbound processing, sorting, packing, and inventory counting. Allocate manpower and equipment resources to meet KPI targets for order processing timeliness and accuracy.
• Process Execution & Optimization: Monitor SOPs and identify operational gaps; propose improvements to reduce errors and damage and improve turnover efficiency.
• Team Leadership & Development: Manage daily operations, performance assessments, and training for frontline operators and team leaders; foster a positive work environment.
• Inventory Control & Safety: Lead periodic inventory counts; enforce 5S and safety standards; conduct hazard inspections.
• Exception Handling & Coordination: Respond to on-site emergencies; coordinate with headquarters, logistics carriers, and local departments to ensure smooth operations.

Skills

Fluent in English

On-site control & stress management

Motivating frontline staff

Education

College degree in Logistics Management or related field

Tools

WMS/ERP systems

Microsoft Office (Excel)

Inventory control methods

Job description

• Operational Management: Oversee daily warehouse operations, including inbound/outbound processing, sorting, packing, and inventory counting. Allocate manpower and equipment resources effectively based on business fluctuations to ensure KPI targets for order processing timeliness and accuracy are met.
• Process Execution & Optimization: Strictly monitor the implementation of Standard Operating Procedures (SOPs) and regularly identify operational gaps. Propose process improvements tailored to local operational challenges to continuously reduce error and damage rates, enhancing overall warehouse turnover efficiency.
• Team Leadership & Development: Manage daily operations, performance assessments, and skills training for frontline operators and team leaders. Establish effective communication mechanisms, handle employee relations properly, and foster a positive work environment to improve team stability and execution.
• Inventory Control & Safety: Lead periodic inventory counts and discrepancy analysis to ensure consistency between physical stock and system records. Strictly enforce 5S management and workplace safety standards, conducting regular hazard inspections to prevent major safety incidents.
• Exception Handling & Coordination: Respond quickly to and resolve on-site emergencies (e.g., system failures, cargo damage, customer complaints). Serve as the key on-site liaison to efficiently coordinate with domestic headquarters, logistics carriers, and local functional departments to ensure smooth business operations.

Key Responsibilities

• Operational Management: Oversee daily warehouse operations, including inbound/outbound processing, sorting, packing, and inventory counting. Allocate manpower and equipment resources effectively based on business fluctuations to ensure KPI targets for order processing timeliness and accuracy are met.
• Process Execution & Optimization: Strictly monitor the implementation of Standard Operating Procedures (SOPs) and regularly identify operational gaps. Propose process improvements tailored to local operational challenges to continuously reduce error and damage rates, enhancing overall warehouse turnover efficiency.
• Team Leadership & Development: Manage daily operations, performance assessments, and skills training for frontline operators and team leaders. Establish effective communication mechanisms, handle employee relations properly, and foster a positive work environment to improve team stability and execution.
• Inventory Control & Safety: Lead periodic inventory counts and discrepancy analysis to ensure consistency between physical stock and system records. Strictly enforce 5S management and workplace safety standards, conducting regular hazard inspections to prevent major safety incidents.
• Exception Handling & Coordination: Respond quickly to and resolve on-site emergencies (e.g., system failures, cargo damage, customer complaints). Serve as the key on-site liaison to efficiently coordinate with domestic headquarters, logistics carriers, and local functional departments to ensure smooth business operations.

Qualifications

• Education & Experience: College degree or above, preferably in Logistics Management or related fields. 3-5 years of experience in e-commerce or third-party logistics (3PL) warehouse management, with at least 1-2 years of team leadership experience.
• Language Skills: Fluent in English (working language). Basic Chinese communication skills are preferred;
• Technical Skills: Proficient in WMS/ERP systems and Microsoft Office (especially Excel for data analysis). Familiar with e-commerce warehouse inbound/outbound logic and inventory control methods.
• Management Capabilities: Strong on-site control and stress management abilities. Adaptable to local Philippine communication culture and skilled in motivating frontline staff.