Warehouse Supervisor-Maynila

Hammerjack Pty Ltd; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an experienced Warehouse Operations Manager in the Philippines. The role oversees daily warehouse activities, ensures timely and accurate order processing, and drives process improvements to reduce errors and damage.

The position requires 3–5 years in e-commerce or 3PL warehouse management, with 1–2 years of team leadership. Fluency in English is essential, Chinese basics are a plus, and strong knowledge of WMS/ERP and Excel is expected.

Qualifications

• College degree or above in logistics or related field.
• 3–5 years in e‑commerce or 3PL warehouse management with 1–2 years of leadership experience.
• Fluent in English; basic Chinese preferred.

Responsibilities

• Oversee daily warehouse operations including inbound/outbound processing and inventory counting.
• Monitor SOP implementation and identify operational gaps for improvements.
• Lead frontline operators and team leaders; conduct performance assessments and trainings.

Skills

Team leadership

Inventory control

SOP adherence

5S & safety

WMS/ERP

Excel

Education

College degree or above

Logistics Management

Tools

WMS/ERP systems

Microsoft Excel

Job description

Key Responsibilities

• Operational Management: Oversee daily warehouse operations, including inbound/outbound processing, sorting, packing, and inventory counting. Allocate manpower and equipment resources effectively based on business fluctuations to ensure KPI targets for order processing timeliness and accuracy are met.


• Process Execution & Optimization: Strictly monitor the implementation of Standard Operating Procedures (SOPs) and regularly identify operational gaps. Propose process improvements tailored to local operational challenges to continuously reduce error and damage rates, enhancing overall warehouse turnover efficiency.


• Team Leadership & Development: Manage daily operations, performance assessments, and skills training for frontline operators and team leaders. Establish effective communication mechanisms, handle employee relations properly, and foster a positive work environment to improve team stability and execution.


• Inventory Control & Safety: Lead periodic inventory counts and discrepancy analysis to ensure consistency between physical stock and system records. Strictly enforce 5S management and workplace safety standards, conducting regular hazard inspections to prevent major safety incidents.


• Exception Handling & Coordination: Respond quickly to and resolve on-site emergencies (e.g., system failures, cargo damage, customer complaints). Serve as the key on-site liaison to efficiently coordinate with domestic headquarters, logistics carriers, and local functional departments to ensure smooth business operations.

Qualifications

• Education & Experience: College degree or above, preferably in Logistics Management or related fields. 3-5 years of experience in e-commerce or third-party logistics (3PL) warehouse management, with at least 1-2 years of team leadership experience.


• Language Skills: Fluent in English (working language). Basic Chinese communication skills are preferred;


• Technical Skills: Proficient in WMS/ERP systems and Microsoft Office (especially Excel for data analysis). Familiar with e-commerce warehouse inbound/outbound logic and inventory control methods.


• Management Capabilities: Strong on-site control and stress management abilities. Adaptable to local Philippine communication culture and skilled in motivating frontline staff.