Voice Services Associate (Baguio)

ADEC Innovations PH - Careers; Baguio; On-site; PHP 279,000 - 446,000; Full time

Job summary

ADEC Innovations PH - Careers is seeking a Voice Service Associate to obtain and verify information from clients via calls and emails, ensuring accuracy per project specs.

The role requires two years of college, strong communication skills, and 1 year CSR voice experience. Onsite work at Upper Session Road, Baguio City, with shifting schedules including holidays and weekends.

Qualifications

• Strong verbal and written communication skills.
• At least 1 year CSR experience handling voice accounts.

Responsibilities

• Obtains and verifies information from clients via calls and emails.
• Inputs validated data in client-supplied applications.
• Conducts follow-up calls or emails to ensure timely processing of orders.
• Raises queries for unclear instructions and informs supervisor of discrepancies.
• Reports issues with client-supplied applications and network breakdowns to supervisor.

Skills

Communication skills

Verbal & written English

Education

Two years college

Job description

Under the direct supervision of the Line Leader, the Voice Service Associate (VSA) is responsible for obtaining and verifying information from clients, vendors, business partners, or sales leads through calls and emails in accordance with the client's quality requirements and specifications.

Duties and Responsibilities:

• Obtains and verifies information received from client through calls and emails to check accuracy and completeness of gathered data.
• Inputs validated data in client-supplied application in accordance with project specifications.
• Conducts follow up calls or emails to ensure information orders are processed within specified turnaround time.
• Raises queries for any unclear instructions and informs immediate superior of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
• Reports all issues encountered with client-supplied applications and machine/network breakdown to immediate superior on a timely manner for a seamless production
• Attends and completes training course, project orientations, job-related training, and/or other company-initiated training when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
• Ensures compliance to company rules and regulations.

Job Requirements:

• Completed at least two (2) years of college in any field.
• Strong verbal and written communication skills.
• At least 1 year CSR experience handling voice accounts.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite at Upper Session Road, Baguio City.

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