Business Process Associate (Baguio)

ADEC Innovations PH - Careers; Baguio; On-site; PHP 201,000 - 312,000; Full time

Job summary

ADEC Innovations PH - Careers seeks a Business Process Associate (BPA) who reports to the Line Leader to perform data entry tasks according to client quality requirements and specifications. You will process Title and Escrow documents and ensure on-time, accurate deliverables aligned with KRAs.

The role requires SHS or some college, fresh graduates are welcome, and at least 1 year in BPO is advantageous. Onsite work at Upper Session Road, Baguio City with shifting schedules including holidays

Qualifications

• Completed Senior High School (SHS) or at least 2 years of college education.
• Fresh graduates are welcome to apply.
• At least 1-year relevant experience in BPO industry is an advantage.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite at Upper Session Road, Baguio City.

Responsibilities

• Under the direct supervision of the Line Leader, the BPA is responsible for accomplishing data entry tasks in accordance with the client's quality requirements and specifications.
• Processes documentations for Title and Escrow and/or uses it as references for deliverables as instructed in the operating procedures and work instructions and ensures accurate completion and on time delivery of files to satisfy agreed KRAs with the clients.
• Raises queries for any unclear instructions and informs immediate superior and/or global/onshore partners (if applicable) of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
• Reports all issues encountered with client-supplied applications and machine/network breakdown to immediate superior on a timely manner for a seamless production.
• Attends and completes training, project orientations, job-related and/or other company-initiated training/s when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
• Ensures compliance to company rules and regulations.

Skills

Data entry accuracy

Attention to detail

Education

SHS or 2 years college

Job description

Under the direct supervision of the Line Leader, the Business Process Associate (BPA) is responsible for accomplishing data entry tasks in accordance with the client's quality requirements and specifications.

Duties and Responsibilities:

• Processes documentations for Title and Escrow and/or uses it as references for deliverables as instructed in the operating procedures and work instructions and ensures accurate completion and on time delivery of files to satisfy agreed Key Result Areas (KRAs) with the clients.
• Raises queries for any unclear instructions and informs immediate superior and/or global/onshore partners (if applicable) of any discrepancies and problems encountered while doing the assigned task to make certain that all deliverables are completed accurately and properly.
• Reports all issues encountered with client-supplied applications and machine/network breakdown to immediate superior on a timely manner for a seamless production.
• Attends and completes training, project orientations, job-related and/or other company-initiated training/s when applicable and necessary to fulfill satisfactory needs of the department and clients adhering to the specific terms and conditions indicated in the signed contract/training agreement.
• Ensures compliance to company rules and regulations.

Job Requirements:

• Completed Senior High School (SHS) or at least 2 years of college education.
• Fresh graduates are welcome to apply.
• At least 1-year relevant experience in BPO industry is an advantage.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite at Upper Session Road, Baguio City.

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