Voice Services Associate

ADEC Innovations; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

ADEC Innovations is seeking a detail-oriented Information Verification Specialist in Metro Manila to obtain and verify data from clients, vendors, and partners in line with client quality requirements.

The role emphasizes accurate data input, timely follow-ups, and adherence to standard operating procedures within a BPO environment. Relevant title/escrow experience and at least a two-year course are preferred qualifications.

Qualifications

• At least completed 2 years course.
• Experience with title/escrow processes or a related field.
• 1 year relevant and related experience in the BPO industry is preferred.

Responsibilities

• Obtains and verifies information from clients via phone calls and emails and inputs data in client-supplied application.
• Performs follow-up to ensure orders are processed within specified turn-around time.
• Checks accuracy and completeness of gathered data.
• Adheres to the channel’s standard operating procedures and work instructions.

Education

Two-year college course completed

Job description

The position holder is responsible for obtaining and verifying information from clients, vendors, business partners, or sales leads in accordance with the client’s quality requirements and specifications.

Duties & Responsibilities:

1. Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.
2. Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time.
3. Checks accuracy and completeness of gathered data.
4. Adheres to the channel’s standard operating procedures and work instructions.
5. Attends project orientation, job-related training, and/or other company-initiated training when necessary.
6. Reports all issues encountered with client-supplied applications to immediate superior.
7. Reports machine/network breakdown to immediate superior.
8. Ensures compliance to company rules and regulations.
9. Reports security incidents and/or any identified security weaknesses.

Qualifications:

• At least completed 2 years course.
• Experience with title/escrow processes or a related field.
• 1 year relevant and related experience in the BPO industry is preferred.

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