Voice Services Specialist - Data Verification & Client Liaison

Adec-Innovations; Baguio; Presencial; PHP 200.000 - 260.000; Jornada completa

Descripción de la vacante

Adec-Innovations in the Philippines seeks a Voice Service Associate to obtain and verify information from clients via calls and emails, ensuring data accuracy and compliance with quality standards.

The role requires two years of college, strong communication skills, at least one year CSR experience handling voice accounts, willingness to work shifts, and onsite work at Upper Session Road, Baguio City.

Formación

• Two years of college in any field.
• Strong verbal and written communication skills.
• At least 1 year CSR experience handling voice accounts.
• Willing to work on shifting schedules, including holidays and weekends.
• Work onsite at Upper Session Road, Baguio City.

Responsabilidades

• Obtains and verifies information received from clients through calls and emails to ensure accuracy and completeness.
• Inputs validated data in client-supplied application according to project specs.
• Conducts follow-up calls or emails to ensure information orders are processed timely.
• Raises queries for unclear instructions and informs supervisor of discrepancies to ensure deliverables are correct.
• Reports issues with client-supplied applications and machine/network breakdowns to supervisor promptly.
• Attends training and orientations to fulfill department and client needs per contract terms.

Conocimientos

Verbal and written communication

Customer service

Educación

Two years of college in any field

Descripción del empleo

Adec-Innovations in the Philippines seeks a Voice Service Associate to obtain and verify information from clients via calls and emails, ensuring data accuracy and compliance with quality standards.

The role requires two years of college, strong communication skills, at least one year CSR experience handling voice accounts, willingness to work shifts, and onsite work at Upper Session Road, Baguio City.