Voice Services Associate (with Title Processing Experience)

ADEC Innovations; Muntinlupa; On-site; PHP 223,000 - 391,000; Full time

Job summary

ADEC Innovations is seeking a detail-oriented information verifier to obtain and confirm data from clients via calls and emails, then input validated information into client-supplied systems in accordance with project specs.

The role requires following SOPs, attending trainings, and reporting any data or system issues to supervisors, ensuring compliance with company policies and security standards.

Qualifications

• Must have completed at least a 2-year course.
• Experience with title/escrow processes or related field.
• 1 year relevant BPO experience preferred.

Responsibilities

• Obtain and verify information from clients via phone calls and emails and input validated data in client-supplied applications.
• Conduct follow-up to ensure orders are processed within turn-around time.
• Check accuracy and completeness of gathered data.
• Adhere to SOPs and work instructions.
• Attend trainings as needed.
• Report issues with applications to supervisor.
• Report machine/network breakdowns.
• Ensure compliance with company rules and regulations.
• Report security incidents or weaknesses.

Skills

Data verification

Information gathering

Data entry

Attention to detail

Communication

Education

2-year college course

Job description

The position holder is responsible for obtaining and verifying information from clients, vendors, business partners, or sales leads in accordance with the client’s quality requirements and specifications.

Duties & Responsibilities

• Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.
• Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time.
• Checks accuracy and completeness of gathered data.
• Adheres to the channel’s standard operating procedures and work instructions.
• Attends project orientation, job-related training, and/or other company-initiated training when necessary.
• Reports all issues encountered with client-supplied applications to immediate superior.
• Reports machine/network breakdown to immediate superior.
• Ensures compliance to company rules and regulations.
• Reports security incidents and/or any identified security weaknesses.

Qualifications

• At least completed 2 years course.
• Experience with title/escrow processes or a related field.
• 1 year relevant and related experience in the BPO industry is preferred.

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