Customer Support Representatives (Voice & Non-Voice) | Online Hiring

TASK AGENCIES INC; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Incentive programmes

Training opportunities

Job summary

TASK AGENCIES INC is seeking Customer Support Representatives to join our team at UP Village, Quezon City, Metro Manila. You will handle voice and non-voice support, building strong customer relationships and ensuring satisfaction across multiple channels.

We welcome applicants with a high school diploma or equivalent and strong English communication. The role offers a competitive salary, health insurance, performance bonuses, and ongoing training in a supportive work environment.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Strong customer service orientation with a genuine desire to help others.
• Fast typing speed and accuracy for handling non-voice tasks.

Responsibilities

• Answer incoming calls and respond to customer inquiries via email, chat, or other channels.
• Provide accurate information about products and policies to customers.
• Resolve complaints promptly and escalate when necessary to management.
• Document all interactions in the company system with precision.
• Meet or exceed performance targets including call handling time and customer satisfaction.
• Collaborate with team members and other departments to resolve complex issues.
• Support customers through both voice and non-voice channels.

Skills

English communication

Customer service

Typing speed

Multitasking

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Job description

Customer Support Representatives (Voice & Non-Voice) | Online Hiring

About us

TASK AGENCIES INC is a leading provider of customer support and contact centre solutions. We pride ourselves on delivering exceptional service to our clients and creating a supportive work environment for our team members. With a commitment to excellence and innovation, we partner with businesses to enhance their customer experience through dedicated, professional support services.

About the role

We are seeking enthusiastic and customer-focused Customer Support Representatives to join our team on a full-time basis at our facility in UP Village, Quezon City, Metro Manila. This is an exciting opportunity to be the voice and face of our clients, providing outstanding support to customers through both voice and non-voice channels. As a Customer Support Representative, you will play a crucial role in building strong customer relationships, resolving inquiries, and ensuring customer satisfaction. Whether you excel in phone conversations or written communication, we have a position suited to your strengths.

Key responsibilities

• Answer incoming calls and respond to customer inquiries via email, chat, or other communication channels in a professional and courteous manner
• Provide accurate information about products, services, and company policies to customers
• Resolve customer complaints and concerns promptly, escalating issues when necessary to management
• Document all customer interactions in the company system with precision and attention to detail
• Maintain a high level of customer satisfaction by going above and beyond to meet customer needs
• Follow company protocols and procedures consistently whilst adhering to quality standards
• Process customer transactions, orders, and requests accurately and efficiently
• Collaborate with team members and other departments to resolve complex customer issues
• Meet or exceed performance targets, including call handling time, customer satisfaction ratings, and attendance requirements
• Actively participate in training sessions and continuous improvement initiatives

What we're looking for

• High school diploma or equivalent; some college education is a plus
• Excellent communication skills in English, both verbal and written
• Strong customer service orientation with a genuine desire to help others
• Patient and empathetic approach to handling customer concerns and complaints
• Ability to multitask and manage multiple customer interactions simultaneously
• Proficiency in using computer systems, software applications, and MS Office
• Fast typing speed and accuracy for non-voice representatives
• Ability to work in a fast-paced environment and meet tight deadlines
• Team player mentality with good interpersonal skills
• Reliable and punctual with a strong attendance record
• Prior experience in customer service or call centre roles is preferred but not essential
• Training and certification in customer service or related fields would be advantageous

What we offer

At TASK AGENCIES INC, we are committed to supporting the growth and wellbeing of our employees. We offer a competitive salary package commensurate with experience and performance. Beyond compensation, we provide comprehensive benefits including health insurance coverage, performance bonuses, and incentive programmes that reward your hard work and dedication. We invest in your professional development through ongoing training and career advancement opportunities. Our inclusive work environment promotes collaboration and teamwork, ensuring you feel valued and supported. We offer flexible scheduling options within our operational requirements, and we maintain a positive workplace culture that celebrates achievements and encourages work-life balance.