Remote Customer Support Specialist - Voice & Non-Voice Accounts

TASK AGENCIES INC; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health and wellness programmes

Performance-based incentives

Flexible working arrangements

Job summary

TASK AGENCIES INC is hiring for Voice and Non-Voice Accounts in Cubao, Quezon City, Metro Manila. This full-time role welcomes individuals seeking to start or grow a career in customer service, handling calls, emails, chat, and social media with a customer-first approach.

The position offers virtual hiring with no mock call requirement, comprehensive training, and opportunities for progression within a supportive team environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer service experience is preferred but not mandatory.
• Ability to handle multiple channels (voice, email, chat, social) simultaneously.
• Strong problem-solving mindset with a customer-first approach.
• Patience, empathy, and calmness under pressure.
• Good time management and accuracy in documentation.

Responsibilities

• Handle inbound and outbound customer service calls with professionalism and courtesy.
• Respond to customer inquiries via email, chat, and social platforms with accuracy and promptness.
• Provide product or service information and address customer concerns.
• Document customer interactions in the company system accurately.

Skills

Communication skills

Customer service

Multichannel handling

Problem solving

Time management

Empathy

Detail oriented

Job description

TASK AGENCIES INC is hiring for Voice and Non-Voice Accounts in Cubao, Quezon City, Metro Manila. This full-time role welcomes individuals seeking to start or grow a career in customer service, handling calls, emails, chat, and social media with a customer-first approach.

The position offers virtual hiring with no mock call requirement, comprehensive training, and opportunities for progression within a supportive team environment.