VOICE ACCOUNT - CUSTOMER SERVICE REPRESENTATIVE

Synlink Recruitment Outsourcing Co. Inc.; Muntinlupa; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

Incentives

HMO Health & Wellness

Flexible hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Muntinlupa is seeking a Voice Account - Customer Service Representative to handle customer inquiries via voice channels, provide information, and assist in resolving issues.

You will maintain records, collaborate with teammates, and participate in training to improve service quality; on-site role with flexible hours and health benefits.

Qualifications

• High School Diploma or equivalent.
• 0–2 years of experience in customer service.
• Strong customer service and problem-solving skills.
• Excellent interpersonal and communication skills.
• Willingness to work in a fast-paced environment and flexible hours.

Responsibilities

• Respond to customer inquiries through voice channels to provide information and assistance.
• Resolve customer issues effectively and efficiently while ensuring customer satisfaction.
• Maintain and update accurate customer records in the database.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Customer service

Problem-solving

Interpersonal skills

Education

High School Diploma

Job description

VOICE ACCOUNT - CUSTOMER SERVICE REPRESENTATIVE

Synlink Recruitment Outsourcing Co. Inc.

On-site - Muntinlupa No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Work-Life Balance

• Flexible Hours

Description

• Respond to customer inquiries through voice channels to provide information and assistance.
• Resolve customer issues effectively and efficiently while ensuring customer satisfaction.
• Maintain and update accurate customer records in the database.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Customer Service Problem Solving Account Management Technical Skills People Skills Call Centre Interpersonal Skills

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: Strong customer service skills and problem-solving ability
• Qualities and Traits: Excellent interpersonal and communication skills
• Responsibilities and Duties: Able to work in a fast-paced environment
• Working Conditions: Availability to work flexible hours, including evenings and weekends